Senior Telephone Supervisor (1 Position) at Nakuru County Government

VACANCY NO.  10/PROM/2023/02

Requirement for Appointment

• served in the grade of Telephone Supervisor I or in a comparable and relevant position in the Public Service for a minimum period of three (3) years; 
• Diploma in Telecommunication Operations Management or its equivalent qualification from a recognized Institution;
• Attended and passed an Instructors Training Course for Telephone Supervisors lasting not less than four (4) months from a Government Training Institute or any other recognized Institution; 
• Attended and passed a Certificate Course for Government Telephone Supervisors lasting not less than four (4) months from a Government Training Institute or any other recognized training institution; 
• Proficient in computer applications; 
• Possess good oral and written communication skills in both English and Kiswahili;
• Shown merit and ability as reflected in work performance and results. 

Duties and Responsibilities

• In charge of a telephone exchange of seven to ten (7-10) switchboard positions, with a maximum capacity of one hundred (100) exchange lines and approximately one thousand (1000) extension lines;
• Responsible for supervision of work at the switchboard; 
• Telephone exchange routine work; 
• preparation of duty/annual leave roster for telephone personnel; 
• Collection of telephone traffic data for determining adequacy of telephone facilities and staffing levels; and 
• Liaising with Engineers/Technicians on maintenance of telephone exchange equipment/facilities, Accounts Section on payment of bills and Supplies Section on procurement of telephone facilities/spare parts and stationery;
• Teach Operation Theory and conduct refresher courses for the telephone personnel; 
• Supervise telephone exchanges in a number of Departments; and 
• Assess the performance of telephone exchange equipment/facilities