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  • Posted: Mar 29, 2021
    Deadline: Apr 9, 2021
  • I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company


    Senior UX Designer


    The Senior User Experience Designer will strive to have a profound understanding of our customer and their needs to ensure that our products and services create value for them. They will be responsible for translating complex business needs into user-focused solutions and driving end-end product design.


    The successful candidate will report to the Design Lead and the Digital Manager and will be responsible for:

    • Working as part of a cross-functional Agile product team to define and design delightful user experiences.
    • Contributing to early stage discovery through conducting user research, identifying and articulating customer needs and thus developing a deep understanding and definition of users.
    • Framing the problem and evaluating current digital experiences to better understand the physical, environmental, emotional and mental state of the user at the moment of the interaction.
    • Developing personas and user journeys ensuring all interactions are intuitive and easy for customers to understand and adopt.
    • Actively collaborating with business / brand stakeholders throughout the design and development process.
    • Assisting Product Owners in defining both long and short-term vision and roadmap for digital products to deliver capabilities in a way that supports user needs, goals, and workflows.
    • Clearly articulating proposed design decisions with Product Owners.
    • Translating business requirements and user needs into tangible interaction designs through detailed user flows and wireframes
    • Building prototypes and designing tests to validate customer needs, behaviors and mental models.
    • Collaborating with other designers within a cross-functional team to problem solve design challenges and ensure a level of design consistency and coherence
    • Must be a team player capable of working closely with the Design lead, UI designers and developers across various products.
    • Be at the forefront of design thinking advocacy across the organization.



    • Design Diploma or any other relevant course/ qualification in design studies


    • Minimum of 3 year’s demonstrated experience creating delightful digital experiences
    • Demonstrated understanding of design, usability, and research best practices and standards
    • Experience with user-centered design that spans some combination of web, mobile, tablet interfaces.
    • Skilled in design & wireframing tools (Sketch, Adobe XD), visual communication and interactive prototyping tools (Invision, Axure, Framer).


    • Knowledge of agile values, principles and practices
    • Awareness of current design research methods
    • Must have an interest in digital innovations in the financial sector

    Method of Application

    If you believe you meet the above requirements log onto our website and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 9th April 2021.

    Interested and qualified? Go to I&M Bank on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at I&M Bank
KSh 133K from 18 employees

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