Service Centers Intern at ENGIE

Job Purpose/Mission 

We are seeking a motivated and detail-oriented Service Centers Intern to support the Service Centers Team Leader in overseeing operations across 56 service centers nationwide. This role will provide hands-on experience in managing day-to-day operations, analyzing performance metrics, and contributing to process improvement projects in a dynamic and growing solar energy company.

Key Responsibilities

• Inventory Management: Help track inventory levels across the service centers, ensuring sufficient stock of key components and minimizing downtime due to shortages.
• Stock Reconciliation – Prepare the weekly & monthly stock reconciliation report.
• Data Collection & Analysis: Assist in gathering and analyzing operational data from all service centers, including KPIs such as service times, SLA adherence on customer cases, and customer satisfaction scores.
• Reporting: Prepare weekly and monthly reports on the performance of each service center, highlighting trends, issues, and areas for improvement and training Gap analysis
• Projects Support: Assist in the implementation of new tools , softwares, and processes to improve operational efficiency and service quality across the centers.
• Customer Support Analysis: Review customer feedback and complaint data, collaborating with the customer service team to resolve recurring issues and improve service quality.
• Administrative Duties: Support the day-to-day administrative functions, including meetings coordination, and document preparation – (Rent invoices, Contractor Payments, Permits & Licenses, Petty Cash)

Qualifications

Education: A Bachelor’s degree in a relevant filed

Skills:

• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Experience:

• Previous internship or project work in operations, supply chain, or customer service is a plus but not required.