Service Delivery Lead, Cargo Handling at Swissport

Main responsibilities

• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Investigate and respond accordingly to any reports of faults, breakdowns or malfunctions of office or facility infrastructure.
• Perform caretaker functions for Swissport Cargo Complex towards ensuring that tenant issues are resolved in a timely manner.

PROFESSIONAL QUALIFICATION AND EXPERIENCE

• Education: University Degree in a Business or related field
• Professional Qualifications- Training in Cargo Handling, Logistics and Supply chain will be an added advantage.
• Experience: 3 years’ Maintenance of facilities and fixtures
• Excellent communication and interpersonal skills
• Commercial Acumen
• Good Planner, who pays attention to detail and is a team player.