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Viscar Industrial Capacity Ltd is a dynamic Training, Consulting and Resourcing firm that provides innovative Information, Technology and Engineering solutions for corporates and businesses. We have a rich history of driving innovation and excellence in capacity building for organizations in the East African Region to enhance productivity and optimize st...
Job Overview
The holder of this position reporting to the CEO will oversee service delivery in Training, Consultancy, Engineering managed services, technical resourcing and Industrial Technical Support. The position holder will also oversee technical pre-sales, post-service delivery support and provide support to business development in new solutions development, and marketing activities.
Main Purpose
The Service Delivery Manager is responsible for ensuring that services are being seamlessly delivered to the company’s clients. Is in charge of a variety of tasks, such as leading project/service teams, rectifying non-conformity issues, monitoring progress, tracking KPIs, and managing budgets.
The service delivery manager plays a vital role in boosting customer experience by ensuring timely and consistent quality delivery of top-notch services that meet and exceed customer needs and requirements
Duties & Responsibilities
Minimum Education & Training
Technical Skills & Knowledge
Industrial Automation; PLC/SCADA/Fluid Power Systems/Electrical and Power Systems/Electro-mechanical systems/Instrumentation and Control/ Industrial Auxiliary Systems/Renewable Energy and Energy Efficiency
Information communication technologies: Telecommunication/Information technology, Artificial intelligence, Data analytics, Internet of things
Other Requirements
Remuneration: Ksh. 80,000
Application Email: recruitment@viscarcapacity.com
Email Subject: SERVICE DELIVERY MANAGER
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