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At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB PURPOSE
IT Service Desk function acts as a single point of contact between IT department and the business units for all incidents, service requests, change notifications, and any other necessary communications.
The Service Desk Analyst will report to the Client Services Manager – IT, and will work closely with other members of the IT department to support all end users (Head Office Staff and branch users).
KEY RESPONSIBILITIES
Incidents Management
Problem Management
Service Desk Administration
System Reporting
ACADEMIC BACKGROUND
WORK EXPERIENCE
SKILLS & COMPETENCIES
PROFESSIONAL CERTIFICATION
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