Service Engineer at Grundfos

About The Role

• The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer.
• He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner.

Why Grundfos?

• Global values-driven organization
• Great team culture and positive work environment
• Wide range of employee benefits
• Access to extensive internal training with global career development opportunities

Key Activities:

• Makes a risk assessment for every task;
• Reports matters related to Safety, Health and Environment;
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service;
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
• Prepares clear and complete service reports and ensures that these are submitted on time ( warranty claims, working hours FAS etc;)
• Registers the identified product quality issues in the systems;
• Assists in project execution – installation support, commissioning etc;
• Executes the agreed maintenance services and SLA for service agreements;
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads ;
• Prepares inputs for quoting out-of-warranty repairs;
• Collects installed base information ;
• Workshop repairs
• Continues learning and development to build up hands-on service capability;
• Masters the use of service tools and equipment;
• Reports matters related to Safety, Health and Environment;

Qualifications and Skills Required:

• Technical education knowledge of electrical/mechanical engineering
• 1-2 years of work experience in the industry or comparable environment
• Experience with pump technology
• SAP experience preferred
• Ability to participate in work with processes or projects within the service environment

Competencies:

• Working with People
• Relating and Networking
• Applying Expertise and Technology
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change
• Accountability, Customer Centricity, Collaboration

Skills:

• Work Safety
• Applying sales mindset
• Business understanding
• Building customer loyalty
• Hands-on service
• Troubleshooting and diagnostic failure
• Service tools and systems utilization
• Digital Literacy