Service Quality Specialist at Triggerise (Tiko)

The Job

The Service Quality Specialist is responsible for coordinating and overseeing quality assurance for all health offers on the platform accessed by clients and provided by all Tiko providers. Day to day you'll also be: 

1. Managing and working with a diverse set of partners that offer services on our platform to ensure that they all meet our required standards.
2. Devising, logging, and implementing Service and Quality Level Agreements across the globe, and flagging any instances where the agreements are not met.
3. Carrying out quality assurance by setting clear requirements and procedures for partners that will allow us to evaluate the quality of services provided.  
4. Training colleagues around the world to spot and escalate any issues that have to do with a lack of quality in the services offered.
5. Make use of data and feedback to assess possible quality improvements to the offers on our platform.

About You

You are a customer-centric, passionate person, who is detail orientated and quality-focused. You have brilliant communication skills and have the ability to work with a diverse group of stakeholders.

Requirements

1. You are based in Kenya.
2. Minimum of 5-7 years experience in a quality improvement role.
3. You have In-depth knowledge of modern Quality Management Systems and Processes.
4. Experience working in the health services sector.
5. Exposure to implementing health quality improvement audits.
6. Confident and clear English communication skills - both written and verbal.