Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 1, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Triggerise is a non-profit that motivates users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding v...
    Read more about this company

     

    Service Quality Specialist

    The Job

    The Service Quality Specialist is responsible for coordinating and overseeing quality assurance for all health offers on the platform accessed by clients and provided by all Tiko providers. Day to day you'll also be: 

    1. Managing and working with a diverse set of partners that offer services on our platform to ensure that they all meet our required standards.
    2. Devising, logging, and implementing Service and Quality Level Agreements across the globe, and flagging any instances where the agreements are not met.
    3. Carrying out quality assurance by setting clear requirements and procedures for partners that will allow us to evaluate the quality of services provided.  
    4. Training colleagues around the world to spot and escalate any issues that have to do with a lack of quality in the services offered.
    5. Make use of data and feedback to assess possible quality improvements to the offers on our platform.

    About You

    You are a customer-centric, passionate person, who is detail orientated and quality-focused. You have brilliant communication skills and have the ability to work with a diverse group of stakeholders.

    Requirements

    1. You are based in Kenya.
    2. Minimum of 5-7 years experience in a quality improvement role.
    3. You have In-depth knowledge of modern Quality Management Systems and Processes.
    4. Experience working in the health services sector.
    5. Exposure to implementing health quality improvement audits.
    6. Confident and clear English communication skills - both written and verbal.

    Method of Application

    Interested and qualified? Go to Triggerise on triggerise.bamboohr.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Triggerise Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail