Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...
Read more about this company
JOB SUMMARY:
The purpose of the Service Recovery Officer (Back Office) is Handling and Investigations of Customer queries and ensuring that the escalated cases logged on CRM are duly tracked and closed with constant update to customers, with effective and utmost level of consistency and quality to all customers.
KEY RESPONSIBILITIES:
Customer Service - 60%
Business Process - 20%
Audit and Compliance - 10%
Personal Development - 10%
KEY RELATIONSHIPS:
Customers of this Position
Knowledge; Skills and Experience required for this Role
Competencies required for this Role
Build your CV for free. Download in different templates.
Join our happy subscribers