Service Technician / Repair Assistant – Power Tools at Africa Management Solutions Limited (AMSOL)

Our client, a leading provider of professional power tools and equipment, is seeking a hands-on, technically competent and customer-focused Service Technician / Repair Assistant – Power Tools to support its After Sales Service operations.

Qualifications & Requirements

• Diploma in Electrical or Mechanical Engineering.
• Minimum of three (3) years of service experience in power tools repair.
• Valid motorcycle rider's licence.
• Good technical knowledge of electrical, mechanical and electronic power tools.
• Strong troubleshooting and diagnostic skills.
• Ability to use appropriate testing equipment and technical documentation.
• Ability to work effectively in both workshop and customer-site environments.
• Strong attention to detail and commitment to quality and safety.
• Good customer service and communication skills.
• Ability to work independently while supporting the wider service team.

Key Competencies

• Power Tools Repair & Maintenance
• Electrical & Mechanical Troubleshooting
• Technical Diagnosis & Fault Finding
• Preventive Maintenance
• Field Service Support
• Technical Documentation
• Quality & Safety Compliance
• Spare Parts Management
• Customer Service
• Attention to Detail
• Problem-Solving & Decision-Making
• Time Management & Efficiency
• Technical Communication
• Teamwork & Collaboration

Key Performance Indicators (KPIs)

• Repair turnaround time
• Number of tools repaired