Skip Trace Agent at Mogo Finance

Main Responsibilities:

• Conduct detailed investigations to locate clients and missing units.
• Utilize digital databases, social media, credit bureau reports, and public records to gather leads.
• Verify the accuracy of located information and update client records in the system.
• Collaborate with field officers, and collection teams to support account resolution.
• Analyze trends in skip accounts and provide insights to improve trace efficiency.
• Maintain detailed notes on skip tracing efforts and outcomes in accordance with company policy.
• Adhere to all legal, ethical, and privacy standards when obtaining or handling client information.
• Report identified fraud or asset concealment cases for escalation.
• Support the team in reaching monthly recovery and tracing targets.
• Participate in continuous training to enhance investigative and communication skills.

What you will need:

QUALIFICATIONS:

• 1–3 years of experience in debt collection, investigations, or customer verification preferred.
• Proficiency in data analysis and online research tools.
• Excellent communication and analytical skills.
• High level of integrity and attention to detail.
• Ability to work under pressure and meet strict timelines.
• Knowledge of data protection and privacy laws.