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  • Posted: Mar 28, 2024
    Deadline: Apr 7, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
    Read more about this company


    SME Banking Assistant Relationship Manager


    Deliver exceptional SME banking performance through the provision of efficient business development, customer account management and retention.


    Perspective % Weighting (to add up to 100%) Output

    Financial (70%)       

    • Deliver on required Accounts, Deposit and Loan book growth, Cross-sell, NPL Management, Paybill and Online banking, Card sales, Forex, Non-Funded Income and Net Interest Income (NII) targets.

    Internal business processes (15%)             

    • Adherence to required Loan processing TAT, required accuracy levels, OD and other Credit limit renewals and satisfactory audit rating.

    Customer (5%)                                

    • Demonstrate NCBA bank values

    Learning and growth (10%)            

    • Attain required learning hours and adhere to policy on annual leave



    • Bachelor’s Degree in business related field.
    • Professional Qualification CPA, ACCA, Credit Management will be an added advantage


    • Credit skills and Knowledge of SME banking products and policies is an added advantage 

    Desired work experience:

    • 6-8 years banking experience in sales, customer service and relationship management.


    Technical Competencies

    • Advanced Credit skills and analysis knowledge
    • Great oral and written presentation skills
    • Ability to work well in a team

    Behavioral Competencies

    • Professional - Treats people with dignity, and fairness; gives proper credit to others; stands up for others and their deserving ideas even in the face of resistance or challenge
    • Customer-centric - Keeps customers up to date and informed, assures and confirms satisfaction and seeks feedback / understands customer issues
    • Supportive and Collaborative - Willing to lend a hand and gives advice, offers expertise, and gathers information to assist others

    Method of Application

    Interested and qualified? Go to NCBA Group on to apply

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