SME Banking Assistant Relationship Manager at NCBA Group

JOB PURPOSE STATEMENT

Deliver exceptional SME banking performance through the provision of efficient business development, customer account management and retention.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Perspective % Weighting (to add up to 100%) Output

Financial (70%)       

• Deliver on required Accounts, Deposit and Loan book growth, Cross-sell, NPL Management, Paybill and Online banking, Card sales, Forex, Non-Funded Income and Net Interest Income (NII) targets.

Internal business processes (15%)             

• Adherence to required Loan processing TAT, required accuracy levels, OD and other Credit limit renewals and satisfactory audit rating.

Customer (5%)                                

• Demonstrate NCBA bank values

Learning and growth (10%)            

• Attain required learning hours and adhere to policy on annual leave

JOB SPECIFICATIONS

Academic:

• Bachelor’s Degree in business related field.
• Professional Qualification CPA, ACCA, Credit Management will be an added advantage

Professional:

• Credit skills and Knowledge of SME banking products and policies is an added advantage 

Desired work experience:

• 6-8 years banking experience in sales, customer service and relationship management.

JOB COMPETENCIES

Technical Competencies

• Advanced Credit skills and analysis knowledge
• Great oral and written presentation skills
• Ability to work well in a team

Behavioral Competencies

• Professional - Treats people with dignity, and fairness; gives proper credit to others; stands up for others and their deserving ideas even in the face of resistance or challenge
• Customer-centric - Keeps customers up to date and informed, assures and confirms satisfaction and seeks feedback / understands customer issues
• Supportive and Collaborative - Willing to lend a hand and gives advice, offers expertise, and gathers information to assist others