Voice Branch Manager at Standard Bank Group

Job Description

To implement, enable, scale, entrench, engage and commercialise the consumer client value proposition/s and life journeys in the Voice Branch, country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms. To drive integrated ways of work with Client Coverage, Digital and eCommerce for the delivery of client sales and service needs.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Digital & eCommerce, PPB 

• Personal and Private Banking
• 3-4 years
• Experience in all facets of Consumer Banking, including heading up a segment. Knowledge and experience of consumers, their needs and their markets gained from an extended period of industry experience and a proven track record in high-level leadership in organisations of comparable size and complexity. Experience in managing an inbound / outbound contact centre. Experience in managing an income statement. Exposure to product development, customer insights and building of financial solutions.

Additional Information

Behavioral Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas

Technical Competencies:

• Customer Understanding (Business Banking)
• Financial Acumen
• Product and Services Knowledge
• Risk Identification
• Risk Reporting