Social Media Community Manager at Sightsavers

About the role  

• We are looking for a Social Media Community Manager to grow and manage a global community of online supporters and to develop and deliver social media strategy to promote Sightsavers’ work. This is an exciting opportunity for a social media professional who has experience of using paid and organic social media to grow audiences and deliver engaging social media campaigns for a professional brand or organisation. You’ll be passionate about using social media to make the world a more inclusive place and may be looking for the opportunity to develop your creative and strategic social media skills.  

Key duties of the Social Media Community Manager role will include:  

Community Management 

• Developing and leading on the delivery of Sightsavers’ Global Social Media Approach on assigned channels 
• Protecting and enhancing Sightsavers’ reputation globally, responding quickly and effectively to potential reputational risks 
• Ensuring channel output is on-brand with a strong emphasis on accessibility and inclusion. 

Content production and social media strategy 

• Managing the production of social media posts  
• Use audience insights to offer evidence-based solutions to communications problems and proactively contributing to communications campaign planning 
• Developing, implementing and evaluating social media strategy to communicate one of Sightsavers’ thematic areas of work (eye health, neglected tropical diseases and disability inclusion) 
• Identifying opportunities to engage new supporters online 

 Social Media Community Manager Jobholder Requirements  

Essential: 

• Proven track record of creative development and delivery of social media project or campaign management experience within a professional organisation  
• Excellent storytelling ability  
• Project management and content production skills, including photo and video editing tools (such as Adobe Photoshop/Premiere Pro or similar) 
• Experience in using international social media to grow, steward and convert an engaged supporter or customer base 
• Knowledge of national and international social media 
• Experience working with stakeholders to deliver strategic, audience-led social media communications 
• Ability to use learnings from social media monitoring and analysis to continually optimise social media content 
• Ability to work independently in a fast-paced environment. 

 Desirable: 

• Fundamentals of fundraising and campaigning within the INGO/wider charity sector 
• Experience setting an agile social media strategy