Software Asset Management (SAM) Analyst at KCB Bank Kenya

The Position: 

The Software Asset Management Analyst will ensure that Bank I.T Software Assets are accurately defined, recorded, and updated, and that the proper accountabilities and controls are in place (internally and externally) to prevent and manage risks associated with the accuracy and completeness of the Software Asset information.

Key Responsibilities:

• Maintaining the contract data for all suppliers and informing the relevant KCB parties on expiry of the software agreements and contracts.
• Monitoring License utilization levels for all Assets in the Bank using the SAM tool.
• Responsible for the day-to-day management of the IT SAM Tool
• Manage and maintain the data sources for software assets, usage metrics and ensure they are continuously up to date and valid for all IT assets in the Bank.
• Generate dashboards and present license compliance reports (regularly or upon request) by leveraging existing software asset management tool and software discovery tool.
• In collaboration with Enterprise Architecture, develop, maintain, and perform continuous process improvements and automations for licensing usage driving efficiency and cost savings.
• Process software license requests and renewals through the Bank’s Procurement process.
• Track the KPIs in the service level agreement (SLAs) with the vendors and ensure adherence to the contract terms.
• Understand internal customer needs and mature ITAM products, processes, and procedures to meet them.
• Participate in vendor audits and carry out periodic internal audit of the bank’s Software Licenses to ensure that it tallies with records held in the Software Asset Manager.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree from a recognized university.
• Professional qualification in ITIL Foundation /COBIT/ Software Asset Management.
• 3 years’ experience in Technology.
• 2 years’ experience in Applications Support, Infrastructure Support (Hardware & Network), Service Desk support.
• Good knowledge of IT Service Management processes, particularly Change Management.
• Knowledge and experience with IT Asset Management and Discovery Tools.