The Position: 

PMO is a multi-skilled team with critical competencies required to deliver strategic projects; establishes common standards, best practices and tools for greater consistency and efficiency of project delivery; aligns project deliverables along the shared value approach for sustainable benefits realization.

Responsible for ensuring group of related strategic projects that span across one or multiple lines of business are delivered to the appropriate level of quality, on time, within scope and budget, in accordance with the program plan and program governance arrangements; and support the business to adopt and align itself to the introduced changes for sustained and superior performance.

Key Responsibilities:

• Planning and designing the program, defining the program’s governance arrangements.
• Facilitating resourcing to project teams in the program whilst ensuring there is allocation of common resources and skills within the program’s individual projects.
• Managing the program’s budget on behalf of the Program Executive, monitoring expenditure and costs against delivered and realized benefits as the program progresses.
• Managing third party contributions to the program.
• Managing both the dependencies and the interfaces between projects.
• Managing risks to the Program’s successful outcome.
• Proactively monitoring program progress, resolving issues, and initiating appropriate corrective action in order to facilitate program delivery within defined constraints.
• Reporting program at regular intervals to the Program Executive.
• Develop mechanisms for anticipating, responding to and activating change ensuring continued relevance and effectiveness for the business.
• Develop and activate most viable change management strategies and frameworks for successful implementation of projects.
• Work with various teams to develop and implement learning programs and frameworks for continuous adoption of changes, improvement, and innovation.
• Regularly conduct project health checks touching on among other things; strategy alignment, people, processes, and technologies and evaluating how well equipped they are in responding to emerging opportunities and threats.
• Participate in establishing and cascading project best practices, templates, tools, processes.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Business or Engineering from a recognized university.
• Certification in PRINCE 2/ MSP/ SCRUM.
• Certification in CBAP/Six Sigma.
• 8 years’ relevant work experience; of which 5 years should be in managing large scale projects.
• Program & project Management skills including prioritization and ability to multi-task.
• Proven knowledge of budgeting and resource allocation procedures.
• Excellent verbal, written communication skills, presentation, and facilitation skills.
• Strong people management capability.
• Demonstrated critical thinking, problem solving and decision-making skills.
• Change management principles, best practices, and achievements in large scale projects.

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The Position: 

Relationship Management' Department primarily role is to serve as the linkage between the Technology Division and the rest of the Bank. The Department role is to foster communication and collaboration between Technology and other teams and serves as the lead role in enabling the Bank to achieve their objectives through the effective use of Technology.

The purpose of this role is responsible for bridging the gap between Technology and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to stakeholders. They must articulate business ideas but also balance them against what is technologically feasible and financially and functionally reasonable.

Key Responsibilities:

• Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.
• Provide support to manage and guide businesses in improving processes, products, services, and software through data analysis.
• Create a detailed business analysis, outlining problems, opportunities, and solutions for a business.
• Define prioritizing requirements and get feedback and approval on requirements i.e. What do the systems need to do, how do they do it, who do we need to get input from, and how do we get everyone to agree on what we need to do before we go and do it?
• Support the demand manager to provide ways and means to optimize the change delivery pipeline providing stakeholder visibility and ensuring efficient delivery.
• Monitor IT Change Demand pipeline ensuring constraints are identified and flagged for action by relevant stakeholders.
• Provide support to the stakeholders to entrench Agile Change management process and monitoring the performance of change against expected benefits.
• Create awareness and continuous educate on the change management processes, policies, guidelines, and stakeholder roles in the process.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Computer Science/ Business Technology/ Statistics or related field from a recognized university.
• Certification in both ITIL Foundation and PRINCE2 or PMP.
• 3 years technology experience with at least 3 years’ experience in:
• At least two IT disciplines such as (Project Management, Service Management, Agile Software Delivery, IT Governance, and IT Support in a multitier environment).
• Leading formal Change Management framework.
• Experience in Data Analysis & Management Reporting.
• Exposure to multiple, diverse technologies and processing environments

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The Position: 

The Software Asset Management Analyst will ensure that Bank I.T Software Assets are accurately defined, recorded, and updated, and that the proper accountabilities and controls are in place (internally and externally) to prevent and manage risks associated with the accuracy and completeness of the Software Asset information.

Key Responsibilities:

• Maintaining the contract data for all suppliers and informing the relevant KCB parties on expiry of the software agreements and contracts.
• Monitoring License utilization levels for all Assets in the Bank using the SAM tool.
• Responsible for the day-to-day management of the IT SAM Tool
• Manage and maintain the data sources for software assets, usage metrics and ensure they are continuously up to date and valid for all IT assets in the Bank.
• Generate dashboards and present license compliance reports (regularly or upon request) by leveraging existing software asset management tool and software discovery tool.
• In collaboration with Enterprise Architecture, develop, maintain, and perform continuous process improvements and automations for licensing usage driving efficiency and cost savings.
• Process software license requests and renewals through the Bank’s Procurement process.
• Track the KPIs in the service level agreement (SLAs) with the vendors and ensure adherence to the contract terms.
• Understand internal customer needs and mature ITAM products, processes, and procedures to meet them.
• Participate in vendor audits and carry out periodic internal audit of the bank’s Software Licenses to ensure that it tallies with records held in the Software Asset Manager.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree from a recognized university.
• Professional qualification in ITIL Foundation /COBIT/ Software Asset Management.
• 3 years’ experience in Technology.
• 2 years’ experience in Applications Support, Infrastructure Support (Hardware & Network), Service Desk support.
• Good knowledge of IT Service Management processes, particularly Change Management.
• Knowledge and experience with IT Asset Management and Discovery Tools.

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Continual Service Improvement Specialist

The Position: 

Reporting to the Senior Manager Continual Service Improvement, the Continual Service Improvement Specialist will be responsible for identifying and understanding the underlying causes of Technology incidents as well as identifying the best method to eliminate that root cause. 

Key Responsibilities:

• Ensuring assigned Problems are resolved within their SLA.
• Updating and management of the Known Error Database (KEDB).
• Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. 
• Participating contributing to major Problem review.
• Preparing change requests for the Senior Manager to eliminate known problems.
• Working with the Senior Manager Continual Service Improvement and Cross functional teams to identifying underlying causes of incidents and preventing recurrences.
• Minimizing the impact of unavoidable incidents.
• Making temporary solutions (workarounds) available to incident management.
• Ensure development of final solutions for known errors.
• Performing trend analysis of important services or historical incidents.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree from a recognized university.
• Professional qualification in ITIL or Project Management.
• 4 years’ experience in Technology.
• 2 years’ experience in I.T Service Management.
• 1 years’ Experience in Problem Management and Project Management.

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The Position:

Business Productivity function is responsible for the management of the enterprise Group Email infrastructure, Intranet services, MS CRM, Cisco PCCE, SharePoint platform, E-Board, Microsoft Office Applications, and end user mobile devices accessing KCB resources. The department also manages deployment, maintenance and support of branch queue management system, End-user computers, printers, scanners and other peripheral devices.

Reporting to Enterprise Systems Specialist Messaging and Collaboration, the Applications Support Specialist will provide a single point of contact for end users to receive technical support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining client computer software on PCs and peripheral devices. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

Key Responsibilities:

• Provide support to IT users for all aspects of end-user computing and desktop-based software.  
• Supplement first in line in diagnosis of system failure and escalating it to the required departments. Communicate client risk and concerns to team leaders and upper management.       
• Perform and coordinate ongoing performance tuning, required upgrades and resource utilization as required. 
• Extend technical support to ongoing technology projects by determining and executing system reconfiguration needs and offering remote support. This involves working collaboratively with IT teams to resolve service requests, escalations and service outages.
• Assess end-user needs and develop technical solutions on issues related to operability, system access and efficiency. 
• Finding and investigating newer available tools and methods of computer system support and analysis on how it can be applied to the end-users thereby improving the organization’s performance based on effective research of technical resources for both software/hardware triage.
• Performs work in compliance within specified warranty requirements.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Professional qualification in Professional Qualifications such as Microsoft Certified Desktop Support Technician (MCDST) certification/ Microsoft Office User Specialist (MOUS)/ MCP/ MCSE /MCITP/MCTS/A+.
• 2 years’ experience in Technology with:
• Hands-on desktop productivity applications deployment, configuration and support.
• Knowledge on PCs Operating Systems and related network protocols.