Solar Technician at Janta Kenya

JOB RESPONSIBILITIES:

• Perform maintenance and service tasks for solar distributors
• Diagnose and repair solar products and their accessories
• Evaluate systems accurately for maintenance, warranty, design and other purposes
• Provide on-site and remote, Tier 1 troubleshooting for solar systems
• Collaborate closely with engineering team to resolve technical issues
• Identify solutions to resolve technical design problems
• Read and interpret blueprints, schematics, and wiring diagrams
• Provide training to distributors’ service/technical staff on how to identify and resolve issues, repairs, etc. specifically for our product range
• Provide training to distributors on how to instruct customers about process, usage, and maintenance
• Manage and resolve distributors concerns and issues in a timely manner; communicate and document progress to distributors and relevant company employees
• Develop positive and professional relationships with channel partners and service providers
• Develop knowledge of all solar products and systems that we manufacture
• Complete quality assurance inspections, documenting corrective actions, and ensuring completion of corrective items within reasonable timelines
• Maintain compliance with all Safety policies and practices

POSITION REQUIREMENTS:

• A Bachelor’s degree in an engineering of mechanical, electronic or related field
• Formal training in Solar installation
• At least a T1 ERC Certificate
• Electrician license is preferred
• Must be willing to travel for some projects to some possibly unfavorable locations;
• Proficiency in MS Office
• Very strong organizational and communication skills (both verbal and written)
• Able to work an adjusting schedule