Solution Architect at West Indian Ocean Cable Company (WIOCC)

Job Objective: Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget.

Reporting Line: Head of Capacity Planning

Key Duties and Responsibilities

• Commercial Technical Pre-Sales: Driving the technical sales lifecycle and provisioning pipeline; translating complex customer requirements into scalable digital infrastructure proposals that accelerate time-to-revenue
• End-to-End Solution Architecture: Design and delivery of high-availability, mission-critical network architectures, producing comprehensive HLDs/LLDs (High-Level/Low-Level Designs) for enterprise and carrier-grade clients
• Risk Management & Governance: Proactively identifying and mitigating architectural constraints, commercial risks, and delivery bottlenecks to ensure seamless, on-time solution deployment
• Product Strategy & Lifecycle Management: Translating complex engineering capabilities into clear technical product descriptions, architecture blueprints, and service definitions to support New Product Development (NPD)
• Engineering Process Standardisation: Establishing and operationalising rigorous design governance and engineering frameworks to streamline solution planning and scale network architecture practices
• Cross-Functional Ecosystem Alignment: Partnering with Product, Engineering, Delivery, and Finance teams to deliver bespoke, end-to-end solutions with a focus on seamless service assurance, fulfilment, and billing integration
• Operational Excellence & Efficiency: Driving continuous improvement initiatives across the solution development lifecycle, significantly reducing design turnaround times and optimizing workflow efficiencies
• Data Governance & Asset Integrity: Championing data accuracy and integrity across core OSS/BSS platforms and engineering databases to ensure precise network capacity planning and inventory management
• Technical Articulation & Visualization: Authoring high-impact network schematics, technical topology drawings, and strategic performance insights for executive leadership and stakeholder briefings

Minimum Qualifications

• Bachelor’s degree (or equivalent) in a core engineering, computing, or technical discipline
• 8+ years of deep-domain experience across the telecommunications and digital infrastructure sectors, including 5+ years dedicated to architecting high-availability, scalable network solutions
• Proven expertise designing and optimizing critical connectivity frameworks across Subsea networks, Terrestrial Fibre, and Colocation infrastructure
• Adept at leveraging deep technical knowledge across Transport technologies (DWDM, OTN, SDH) and complex IP routing structures, including Global Peering, IP Transit, and advanced Layer 2/3 Carrier Ethernet services

Experience and Skills

• Network Design & Architecture: Proven track record in a network engineering role focused on the design, planning, and development of complex, high-value Transmission or IP connectivity solutions
• Operational & Pre-Sales Expertise: Expert knowledge across the entire lifecycle of network operations, service delivery, sales support, and infrastructure management
• Solution Costing & Impact Assessment: Advanced capability in developing comprehensive solution options to accurately identify all operational impacts, dependencies, and capital/operational costs (CAPEX/OPEX) related to recommended designs
• Product Lifecycle Management: Strong experience with product and technology development lifecycles, including technical product creation, fulfilment, service assurance, and billing integration procedures
• Market Awareness: Comprehensive knowledge of the competitive telecommunications landscape regarding product and service offerings for enterprise connectivity solutions
• Geographical Information Systems (GIS): Expert knowledge and practical experience utilizing GIS platforms for network planning and mapping
• Executive Communication & Presentation: Exceptional written, verbal, and presentation skills, with a proven ability to synthesise complex technical data, drive clarity, and concisely communicate key project metrics to all levels of the organisation
• Prioritisation & Leadership: Demonstrated ability to manage competing priorities, set clear strategic direction, and solve critical problems within fast-paced, high-pressure environments
• Technical Toolset: Highly proficient in the Microsoft Office Suite (including advanced Excel, Word, and PowerPoint) and Microsoft Visio for technical diagramming and schematics
• Operational Flexibility: Willingness to work flexible hours outside of standard office times to provide dedicated support to international clients and critical incidents

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships