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  • Posted: Feb 22, 2022
    Deadline: Not specified
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    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
    Read more about this company

     

    Somali Language Speaking Call Center Agents

    DUTIES AND RESPONSIBILITIES

    1. Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
    2. Make well balanced decisions and personally driven to be an effective advocate for our community.
    3. Investigate and resolve issues that are reported on client platform such as requests for account support.
    4. Respond to user inquiries with high quality, speed, empathy and accuracy.
    5. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
    6. Identify inefficiencies in workflows and suggest solutions.
    7. Recognize trends and patterns, and escalate issues outside the company policy to the global team.

    QUALIFICATIONS AND EXPERIENCE

    1. Between 21-35 years.
    2. Must be a Kenyan.
    3. Must speak fluent English and Somali languages.
    4. College education mandatory.
    5. Must be currently unemployed or working as a casual.
    6. Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
    7. High affinity and cultural awareness of political/social situation regarding the relevant market/region.
    8. NSSF, NHIF and KRA pin is a requirement.
       

    To apply send your CV to:  recruit@flexi-personnel.com latest by 15th March 2022.

    Indicate English and Somali languages on the email subject for easier retrieval and placement.

    Method of Application

    To apply send your CV to executive@flexi-personnel.com ,Indicate Chief Commercial Officer and your Expected salary as the email subject on or before 4th March 2022.

    • To apply send your CV to:  recruit@flexi-personnel.com
      1. Indicate Program Manager on the email subject for easier retrieval and placement. on or before 28th February 2022.
      2. Indicate Customer Care Specialist on the email subject on or before 25th February 2022.
      3. Indicate English and Somali languages on the email subject for easier retrieval and placement on or before 15th March 2022.
      4. Indicating Human Capital Manager on the email subject. on or before 25th February 2022.
      5. Indicating Category Manager – Light Household Goods on the email subject on or before 25th February 2022.
    Send your application to recruit@flexi-personnel.com

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