Jobs at Flexi-Personnel

KEY RESPONSIBILITIES AND DUTIES
Strategy

1. The candidate will facilitate digital transformation and develop the roadmap of value creation of new revenue streams in line with the organizations’ vision, mission and strategic objectives, policies and standard operating procedures, departmental objectives, and prudential regulations.
2. He or she will work with various departments on the budgeting, sales processes, customer experience, and marketing strategies to ensure the company achieves its goals.
3. The success of this role is measured by the increase in the number of active clients around the country and achieving consistent growth in the volume of the portfolio. The CCO is responsible for ensuring the correct training of all the commercial staff under his/her line management with a high level of technical competence.As a member of the Executive Committee (EXCO) the CCO shares responsibility for performance and the general activities of the Bank and participates in making decisions on strategic issues for the Bank with the rest of the Management

Business Development

1. Participate in the preparation of budget plans for the Bank and department based on broad organizational goals and growth objectives.
2. Develop and facilitate planning across the CCO environment, work closely with the CEO and subordinated staff to develop annual sales plans, to meet organizational targets.
3. Study industry trends and create an effective business plan based on commercial opportunities
4. Based on the above, develop plans for dissemination and expansion. Identify new opportunities regarding markets, regions, and clients.
5. Establish commercial policies consistent with the Bank’s policies and objectives and ensure their execution.
6. Create and execute commercial strategies aimed at accelerating the growth of the Bank.
7. Develop and propose recommendations for the business model, ensuring the development of tools for business efficiency and business performance.
8. Oversee market research, competitive analysis, and continuous assessment of the internal strengths and weaknesses.
9. Create the structure and the processes required to manage the commercial activities of the Bank and its projected growth.
10. Develop partnerships with key stakeholders aimed at accelerating the company’s growth
11. Make suggestions for corrective action if actual performance is below the budget.
12. Regularly receive reports comparing actual performance versus budgeted sales.
13. Follow up on daily achievements and provide frequent updates to the CEO.

Customer Experience

1. Responsible for seamless Banks operations, analyzing service quality levels of the organization, and enhancing customer experience.
2. Facilitates development and implementation of new initiatives and ensures the improved customer experience through business transformation.
3. Product development and Marketing
4. Work with the marketing team to create strategies that boost the company and product awareness.
5. Responsible for the approval of the company’s product pricing and positioning.
6. Safeguard and promote the bank’s image with the general public.

People Management

1. Heavily involved in the motivation, drive, and development of new talent within the organization.
2. Responsible for performance management of the team under his supervision.
3. Prepare and maintain a management development plan, including a succession plan for the functions/departments under supervision.

KNOWLEDGE, SKILLS AND EXPERIENCE

1. Minimum 15 to 20 years of experience in the Banking Industry or Micro & SME finance, with at least 8 years of experience in comparable positions in terms of responsibility, across areas including products, business process, branch network/regional level challenges.
2. Masters in Economics or Social Sciences, Business Administration, Finance
3. Bachelor degree in finance, business administration, or related field.

Competencies required for this Role

1. Proven experience in sales and client relationship management
2. The individual should possess strong skills in analysis, leadership, problem-solving, dispute resolution, and Decision Making.
3. The individual should be able to manage simultaneously multiple projects involving various stakeholders and to deliver results within deadlines with excellent Planning and Organizing skills.
4. Experience in market research and analysis
5. Knowledge of budgeting processes and performance reporting
6. The individual should value diversity, act as a coach and mentor, should promote Creativity and Innovation.
7. Expertise in credit origination and credit risk assessment, business experience in individual loan Micro & SME-lending.
8. The individual should be, inspirational, enthusiastic, result-oriented, and have a positive attitude.
9. The individual should have a proven ability to delegate and empower teams and enhance collaboration.
10. Expertise in managing, developing, and motivating high commercial performance teams.
     

To apply send your CV to executive@flexi-personnel.com by 4th March 2022. Indicating Chief Commercial Officer and your Expected salary as the email subject.

go to method of application »

Position: IT User Support Assistant

RESPONSIBILITIES

1. User Support – Provide technical assistance and resolve incidences related to ICT hardware and software.
2. Installation & Configuring – Installation and configuration of both ICT software and hardware
3. Application Support – Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.
4. Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff.
5. End–user Training – Provide training on all Bank applications and hardware.
6. Record keeping – keep detailed records of network’s configurations, hardware specifications, incident resolution. Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities
7. Team Player – Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.
8. Reporting – Provide reports on projects, activities, issues, incidents, meetings and others.
9. Perform any other duties reasonably requested by the Supervisor
10. Provide activity reports, hardware/software inventory reports, meeting minutes and any other reports
11. Efficiency in managing the Bank’s computing hardware
12. Effective monitoring, troubleshooting, and reporting on the Banks data network & telecommunications
13. Speed of escalation of nonperforming tools/solutions
14. Training and support to users
15. Efficiency in deploying and configuring applications on users’ desktops
16. Timeliness (within defined timeframes) of assistance provided to staff
17. Responsiveness in the event of an incident and its management.
18. Incident occurrence and resolution reporting
19. Advanced knowledge and competence in the computing environment

QUALIFICATIONS

1. Bachelor’s Degree (or equivalent) in IT/Telecommunications
2. Possession of IT vendor certifications such as MCSE, CCNA etc

EXPERIENCE

1. 6 years working experience.
2. Four – five years’ experience in a computing work environment.
3. Prior experience with a multinational development financial institution, the UN system or an international NGO or International Organization will be an added advantage
4. Knowledge of programming tools is an added value
5. Excellent spoken and written English is required.
6. Working knowledge (spoken and written) in French is an added-value.

TECHNICAL COMPETENCIES

1. Computing skills – ability to perform fundamental tasks on a computer. Proficient in the use of computer software, hardware, and ICT monitoring tools. High competence in the use of Bank standard software (Word, Excel, Access, MS Projects and PowerPoint, unified communication tools, SAP, etc).
2. Networking skills –extensive knowledge of the inner workings of IT networks, as well as how to configure, monitor and troubleshoot them
3. Maintenance skills – Proficient in troubleshooting, analyzing, and repairing ICT software and hardware. Analyze and work with a variety of ICT hardware.
4. Monitoring – should be adept at using remote ICT monitoring tools.
5. Attention to detail – since they’ll be keeping detailed records and working with highly complex networks, the IT User Support Assistant must have excellent attention to detail.
6. Communication skills – The IT User Support Assistant will be required to work with colleagues and end-users daily, thus, they are required to have well-developed written and verbal communication skills.
7. Collaboration – The IT User Support Assistant will be required to work in a collaborative way with IT colleagues and end-users of the office and across the Bank. He/she should be available to respond to requests and fix issues on a real time basis and must be proactive to anticipate on issues, participate in IT projects and meetings and share information
8. The successful candidate will be working full-time from the Bank’s offices on short term contracts usually for an initial period of 3 months. The contract may be renewed based on satisfactory performance, continued need for the role and/or budget availability.

To apply send your CV to:  recruit@flexi-personnel.com latest by 28th February 2022.

Indicate Program Manager on the email subject for easier retrieval and placement.

go to method of application »

JOB PURPOSE
The Customer Care Specialist is responsible for implementing all aspects of customer support and service across all channels within the Country. The role holder is also responsible for supporting the end-to-end cycle of all customer experience touch points and implementing cross-functional initiatives to enhance the customer’s journey.

DUTIES AND RESPONSIBILITIES

• Identification of Customer Concerns
  1. Support customer needs and provide recommendations that contribute to customer service enhancements
  2. Implement effective processes to monitor customer issues and feedback to better understand key concerns
  3. Implement and support customer satisfaction and experience surveys to help identify specific customer satisfaction drivers
  4. Understand all aspects of operations as well as industry trends and opportunities in order to improve, prioritize and leverage customer experience programs
• Customer Experience Improvement
  1. Contribute to the design and implementation of customer experience improvement programs in collaboration with Customer Care Manager
  2. Coordinate with internal stakeholders and Customer Care Manager to identify and develop customer service management best practices
  3. Implement a structured Customer Relationship Management (CRM) process, including sales analysis, after-sales follow up, and future contact cycles in order to enhance customer retention strategies
  4. Support mystery shopping activities and ensure adequate information is collected and analysed
  5. Execute end-to-end management of customer care projects
• Human Capital Responsibilities
  1. Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
  2. Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
  3. Provide training and feedback to direct reportees when required

QUALIFICATION EXPERIENCE AND SKILLS

1. Bachelor’s Degree in Marketing, Business Administration, Commerce or relevant
2. 8+ years in a similar position
3. 5+ years of experience working within the retail industry

Skills

1. Strong analytical and technical skills
2. Project management
3. Strong communicator and presentation skills
4. Excellent organizational and time management skills

To apply send your CV to recruit@flexi-personnel.com by 25th February 2022. Indicating Customer Care Specialist on the email subject.

go to method of application »

DUTIES AND RESPONSIBILITIES

1. Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
2. Make well balanced decisions and personally driven to be an effective advocate for our community.
3. Investigate and resolve issues that are reported on client platform such as requests for account support.
4. Respond to user inquiries with high quality, speed, empathy and accuracy.
5. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
6. Identify inefficiencies in workflows and suggest solutions.
7. Recognize trends and patterns, and escalate issues outside the company policy to the global team.

QUALIFICATIONS AND EXPERIENCE

1. Between 21-35 years.
2. Must be a Kenyan.
3. Must speak fluent English and Somali languages.
4. College education mandatory.
5. Must be currently unemployed or working as a casual.
6. Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
7. High affinity and cultural awareness of political/social situation regarding the relevant market/region.
8. NSSF, NHIF and KRA pin is a requirement.
    

To apply send your CV to:  recruit@flexi-personnel.com latest by 15th March 2022.

Indicate English and Somali languages on the email subject for easier retrieval and placement.

go to method of application »

Position: IT User Support Assistant

RESPONSIBILITIES

1. User Support – Provide technical assistance and resolve incidences related to ICT hardware and software.
2. Installation & Configuring – Installation and configuration of both ICT software and hardware
3. Application Support – Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.
4. Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff.
5. End–user Training – Provide training on all Bank applications and hardware.
6. Record keeping – keep detailed records of network’s configurations, hardware specifications, incident resolution. Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities
7. Team Player – Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.
8. Reporting – Provide reports on projects, activities, issues, incidents, meetings and others.
9. Perform any other duties reasonably requested by the Supervisor
10. Provide activity reports, hardware/software inventory reports, meeting minutes and any other reports
11. Efficiency in managing the Bank’s computing hardware
12. Effective monitoring, troubleshooting, and reporting on the Banks data network & telecommunications
13. Speed of escalation of nonperforming tools/solutions
14. Training and support to users
15. Efficiency in deploying and configuring applications on users’ desktops
16. Timeliness (within defined timeframes) of assistance provided to staff
17. Responsiveness in the event of an incident and its management.
18. Incident occurrence and resolution reporting
19. Advanced knowledge and competence in the computing environment

QUALIFICATIONS

1. Bachelor’s Degree (or equivalent) in IT/Telecommunications
2. Possession of IT vendor certifications such as MCSE, CCNA etc

EXPERIENCE

1. 6 years working experience.
2. Four – five years’ experience in a computing work environment.
3. Prior experience with a multinational development financial institution, the UN system or an international NGO or International Organization will be an added advantage
4. Knowledge of programming tools is an added value
5. Excellent spoken and written English is required.
6. Working knowledge (spoken and written) in French is an added-value.

TECHNICAL COMPETENCIES

1. Computing skills – ability to perform fundamental tasks on a computer. Proficient in the use of computer software, hardware, and ICT monitoring tools. High competence in the use of Bank standard software (Word, Excel, Access, MS Projects and PowerPoint, unified communication tools, SAP, etc).
2. Networking skills –extensive knowledge of the inner workings of IT networks, as well as how to configure, monitor and troubleshoot them
3. Maintenance skills – Proficient in troubleshooting, analyzing, and repairing ICT software and hardware. Analyze and work with a variety of ICT hardware.
4. Monitoring – should be adept at using remote ICT monitoring tools.
5. Attention to detail – since they’ll be keeping detailed records and working with highly complex networks, the IT User Support Assistant must have excellent attention to detail.
6. Communication skills – The IT User Support Assistant will be required to work with colleagues and end-users daily, thus, they are required to have well-developed written and verbal communication skills.
7. Collaboration – The IT User Support Assistant will be required to work in a collaborative way with IT colleagues and end-users of the office and across the Bank. He/she should be available to respond to requests and fix issues on a real time basis and must be proactive to anticipate on issues, participate in IT projects and meetings and share information
8. The successful candidate will be working full-time from the Bank’s offices on short term contracts usually for an initial period of 3 months. The contract may be renewed based on satisfactory performance, continued need for the role and/or budget availability.

To apply send your CV to:  recruit@flexi-personnel.com latest by 28th February 2022.

Indicate Program Manager on the email subject for easier retrieval and placement.

go to method of application »

JOB PURPOSE
The Customer Care Specialist is responsible for implementing all aspects of customer support and service across all channels within the Country. The role holder is also responsible for supporting the end-to-end cycle of all customer experience touch points and implementing cross-functional initiatives to enhance the customer’s journey.

DUTIES AND RESPONSIBILITIES

• Identification of Customer Concerns
  1. Support customer needs and provide recommendations that contribute to customer service enhancements
  2. Implement effective processes to monitor customer issues and feedback to better understand key concerns
  3. Implement and support customer satisfaction and experience surveys to help identify specific customer satisfaction drivers
  4. Understand all aspects of operations as well as industry trends and opportunities in order to improve, prioritize and leverage customer experience programs
• Customer Experience Improvement
  1. Contribute to the design and implementation of customer experience improvement programs in collaboration with Customer Care Manager
  2. Coordinate with internal stakeholders and Customer Care Manager to identify and develop customer service management best practices
  3. Implement a structured Customer Relationship Management (CRM) process, including sales analysis, after-sales follow up, and future contact cycles in order to enhance customer retention strategies
  4. Support mystery shopping activities and ensure adequate information is collected and analysed
  5. Execute end-to-end management of customer care projects
• Human Capital Responsibilities
  1. Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
  2. Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
  3. Provide training and feedback to direct reportees when required

QUALIFICATION EXPERIENCE AND SKILLS

1. Bachelor’s Degree in Marketing, Business Administration, Commerce or relevant
2. 8+ years in a similar position
3. 5+ years of experience working within the retail industry

Skills

1. Strong analytical and technical skills
2. Project management
3. Strong communicator and presentation skills
4. Excellent organizational and time management skills

To apply send your CV to recruit@flexi-personnel.com by 25th February 2022. Indicating Customer Care Specialist on the email subject.

go to method of application »

DUTIES AND RESPONSIBILITIES

1. Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
2. Make well balanced decisions and personally driven to be an effective advocate for our community.
3. Investigate and resolve issues that are reported on client platform such as requests for account support.
4. Respond to user inquiries with high quality, speed, empathy and accuracy.
5. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
6. Identify inefficiencies in workflows and suggest solutions.
7. Recognize trends and patterns, and escalate issues outside the company policy to the global team.

QUALIFICATIONS AND EXPERIENCE

1. Between 21-35 years.
2. Must be a Kenyan.
3. Must speak fluent English and Somali languages.
4. College education mandatory.
5. Must be currently unemployed or working as a casual.
6. Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
7. High affinity and cultural awareness of political/social situation regarding the relevant market/region.
8. NSSF, NHIF and KRA pin is a requirement.
    

To apply send your CV to:  recruit@flexi-personnel.com latest by 15th March 2022.

Indicate English and Somali languages on the email subject for easier retrieval and placement.

go to method of application »

DUTIES AND RESPONSIBILITIES 

1. Formulating and implementing HR policies and ensuring that they are implemented and adhered to. Reviewing the policies from time to time.
2. Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems.
3. Apply standard management procedures and ensure compliance to Labour Laws/Company policies.
4. Identifies and recommends training needs for the team and follow up on its implementation (TNA)
5. In charge of recruitment at all levels, induction of new staff, drawing and issuance of contracts and ensuring that the staff understand their contracts
6. Handling employee separation ensuring it is done as per the terms of their contracts and timely,
7. Performance management and performance appraisal
8. Coordination of training and development programs which entails drawing of training calendar.
9. Ensuring that the HRMIS is up to date at all times and that the information there in matches the physical records.
10. Coordinating all activities on Occupational Health and Safety
11. Ensuring that the established disciplinary and grievance handling procedures are followed in resolving disciplinary matters in an amicable manner.
12. Handle and represent the company in matters relating to external agencies including government officers, Union, FKE, NEMA etc.

QUALIFICATION AND RESPONSIBILITIES 

1. Degree in a Human Resource Management.
2. Higher Diploma in Human Resource Management and a registered member of IHRM.
3. Must be a CHRP Finalist
4. A minimum of 3 – 5 years of experience in a busy HR Office
5. Experience in Retail Management will be an added advantage
6. Demonstrated leadership and vision in managing staff groups.
7. Ready to join within the shortest time possible
8. Fully conversant with Labour laws
9. Proficient with MS Office tools
    

To apply send your CV to recruit@flexi-personnel.com by 25th February 2022. Indicating Human Capital Manager on the email subject.

go to method of application »

JOB PURPOSE
The Category Manager is responsible and accountable for managing and monitoring Light Household products within their specific category. In addition, the role holder must monitor and record conversion rates, click through rate, number of views, and search but not purchased. Finally, the Category Manager is responsible for analyzing data within their respective category and providing input and insights to support business decisions.

DUTIES AND RESPONSIBILITIES

1. Manage respective category in both top line and bottom line through quality assortment, price, and content.
2. Maintain main KPIs in respective category, which includes conversion rates, click through rate, number of views, and search but not purchased.
3. Support Category Lead during the process of negotiation to ensure best prices, deals, and large quantity of goods within specific category.
4. Identify suitable opportunities for respective category through selection, profitability, and sales trends-based customer needs.
5. Analyze daily data pertaining to price fluctuations and price problems for specific category.
6. Build and maintain relationships with senior leaders of partnered vendors to grow and optimize the joint retail and import businesses within the scope of the specific category.
7. Work to ensure a reliable, operational a cost-effective flow of goods, from ordering to receive.
8. Monitor, analyze and own key performance indicators such as vendor import share, out of stock rate, vendor operational metrics, and marketing investments.

Human Capital Responsibilities

1. Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
2. Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions.

QUALIFICATION EXPERIENCE AND SKILLS

1. Bachelor’s degree in E- Commerce or Business Administration.
2. A minimum of 3 – 5 years of experience across product innovation, with channel E-Commerce experience.
3. Retail industry experience is plus.
4. Preferred Languages
5. English (Full professional proficiency – Required)
6. Arabic (Professional efficiency – Advantage)