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  • Posted: Sep 24, 2022
    Deadline: Oct 3, 2022
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    SOS Children's Villages is an independent, non-governmental international development organization which has been working to meet the needs and protect the interests and rights of children since 1949.
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    ICT Assistant

    Key performance areas and main responsibilities:

    • Provide 1st level end-user technical support to SOS Children Villages Kenya Windows & Android end users & all ICT iHubs users (H/W & S/W support)
    • Assist the National ICT Manager in implementation of ICT4D projects i.e., Digital Village projects.
    • Liaise with ICT Coaches to ensure iHub beneficiaries benefit to the maximum.
    • Generate Digital Village reports as required.
    • Diagnose and handle basic repairs for Computers/laptops before escalation to vendors.
    • Configuration of new computers which will involve Joining computers to domain (Ms Azure) Installation applications such as Microsoft Office, Antivirus etc.
    • Ensure that, all software on SOS Children’s Villages Kenya equipment is licensed and keep record of licenses
    • Monitor network to ensure network functionality and availability to all system users.
    • Handle the relocation of computer equipment as a result of office or personnel changes.
    • Maintaining documentation of processes, procedures, and troubleshooting guides.
    • Performing preventive maintenance of Laptops, PCs & Conferencing systems
    • Maintain an up-to-date ICT inventory of H/W & S/W.
    • Liaising with vendors on delivery of ICT services.
    • Any other duties as assigned

    Required Technical Expertise, skills and Knowledge

    • Diploma in Computer Science/ Information Technology. Degree in Computer Science / Information Technology is an added advantage.
    • At least 2 years relevant work experience in similar field.
    • Practical experience in networked environment and support for remote users
    • Extensive ability to use and support of standard micro computing applications such as Microsoft OFFICE SUITE and office 365
    • Knowledge of supporting Windows client and virtual servers.
    • Excellent communication skills both orally and in writing (English and Swahili)
    • High quality written & oral communication ability
    • Excellent interpersonal, organizational, multi-tasking and time-management skills

    Method of Application

    If you believe your experience, competencies and qualifications match the job and role specifications described; send a Cover Letter & updated CV in PDF with details of 3 traceable referees one of which  must be immediate former employer to recruitment@soskenya.org addressed to the Human Resources Manager to reach us on or before 3rd October 2022 specifying the position interested in.

    Please indicate your current and expected salary in your cover letter.

    Only shortlisted candidates will be contacted

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