Operations Manager, Agritech at Standard Chartered Bank Kenya

Role Responsibilities 

The Operations Manager will be responsible for

Managing pack house/ fulfilment centre operations including:

• Managing, coordinating and optimising the pack house/ fulfilment operations, workforce and space.
• Keeping an eye for detail and flaws, spotting and correcting mistakes on the spot, and managing the team accordingly.
• Stock management for all equipment, packaging and other materials needed.
• Ensure all pack house staff have received appropriate training to perform their roles and responsibilities.
• Ensure that all orders and fulfilled in a timely and as per customer specification with minimal errors.
• Responsible for the maintenance of the Pack house/ fulfilment centre facilities and equipments including repairs and replacements.
• Ensure safe working environment for the pack house staff by regularly auditing and enforcing requisite Health and Safety standards and certifications.
• Manage pack house operational costs within set budget including setting and justifying capex requirements
• Develop, review and implement Agritech’s Standard Operating procedures for the Pack house in line with market standards and various audit organisation on best practices.

Quality Management

• Ensure highest quality in the handling of the goods in the pack house/fulfilment centre at all times.
• Responsible for carrying out periodic quality checks to ensure quality standards are met

People Management and Leadership

• Responsible for the management of the pack-house work-force.
• Identifying and improving individual and team metrics in order to drive performance and achieve Agritech’s KPIs.
• Pack-house team spirit and morale up with open communication and good energy.

Risk Management

• Take personal responsibility for understanding the risk and compliance requirements of the role.
• Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.

Regulatory & Business Conduct

• Display exemplary conduct and live by Agritech’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, country regulations and guidelines.
• Lead the Agritech Kenya to achieve the outcomes set out in the company’s Conduct Principles: Fair Outcomes for Clients and Effective Market practice.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Venture Lead, CEO AGRITECH Kenya
• AGRITECH Commercial Lead
• AGRITECH Logistics Manager
• AGRITECH Customer Service Officers
• AGRITECH External vendors

Our Ideal Candidate 

• Minimum 8 years’ experience in the Agricultural value chain industry, production, and/or warehouse operations.
• Minimum 5 years of managerial experience in a busy post-harvest Operations set up.
• Experience in process optimisation principles ie Six Sigma principles.
• Previous experience in e-commerce/webshop solutions and/or logistic systems preferred.
• Can handle physically challenging work for a whole day and multiple days a week.
• Strong experience in and confidence with Excel and data management.
• Excellent communication and negotiation skills.
• We’re a growing startup and you’ll need to wear different hats - you must be ready to jump on tasks.
• Familiar with market requirements and pack house set up certifications.