CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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To carry out efficient installations, deliver quality technical support, resolve issues promptly, and ensure high customer satisfaction while identifying potential sales opportunities.
Key Responsibilities:
Install and service Starlink kits following set standards and schedules.
Diagnose and resolve technical issues on-site, ensuring first-time fix.
Educate customers on product use and provide after-sales support.
Maintain accurate documentation, reports, and proper use of tools.
Act as a brand ambassador, promoting referrals and identifying sales opportunities during installations.
Requirements:
Diploma in a relevant technical field.
3–5 years’ experience in installation/technical support (Starlink or related telecom products preferred).
Strong technical, communication, and customer service skills.
Ability to work independently, meet targets, and ensure quality service delivery.
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