START Data Conversion Supervisor (N) at Church World Service

JOB DESCRIPTION

Level:Level 1 Manager

Grade:8 (N)

Division:Programs

Department Compliance

Primary Purpose

This position is responsible for coordinating and supporting data collection and analysis processes in partnership with RPC and START data conversion teams. This position will support data cleansing efforts and will analyze current WRAPS data and field usage to enable conversion into START. The START Data Conversion Supervisor will work closely with the RPC, the Systems Solutions Champion, and Programs’ Departments.

Supervision

This position will report to the Systems Solutions Champion and will directly supervise a data conversion support team.

Essential Duties

Representation

1. Develops and maintains effective relationships with RPC.
2. Ensures communication to RPC is professional, timely and proactive.
3. Represents CWS/RSC Africa processing practices to RPC.

Data Management and Analysis

1. Identifies and assists with relevant process reviews to compare requirements vs. current processing and outputs.
2. Remains up-to-date on WRAPS fields and CAR usage, as well as START usage to ensure successful data analysis, cleansing and migration.
3. Analyzes data in START as compared to WRAPS to identify anomalies.
4. Assesses high-level reporting needs for the RSC and stakeholders and advocates for those needs to be met in START.
5. Maintains effective communication systems to collect and share relevant data with regard to START, across all Programs departments, and with RPC.
6. Remains abreast of Service Now upgrades, reads release notes and reviews the upgrade and migration tasks for applications and features.
7. Participates in START user-acceptance testing.
8. Other duties as assigned.

Performance Management

1. Provides direct supervision and leadership to staff, including yearly performance evaluations, developing job descriptions, participating in hiring, and coordinating leave.
2. Establishes and communicates performance expectations, onboarding and training.
3. Ensures that QCs are being conducted and feedback is being provided to staff and/or other departments.
4. Ensures coaching, mentoring, feedback and corrective action plans are being carried out where needed.
5. Monitors staff time and attendance.

Staff Care

1. Monitors and ensures a safe, healthy and professional work environment.
2. Ensures direct reports are accessing and using their benefits appropriately, including leave.
3. Actively supports staff by promoting safe space, open-door, and the escalation policy.

Qualifications

Education:

Bachelor’s degree in a related field is required. Significant work experience in a related field may be considered in the place of education requirements.

Experience:

• Deep knowledge of WRAPS’ processing is required.
• Experience analyzing RSC Africa data is required, with particular interest in anomalous data detection.
• Proven ability to communicate professionally with external stakeholders is required.
• Five years of paid work experience is required, including at least one year of supervisory experience.
• Knowledge on Software Development Life Cycle stages is a plus.

Knowledge/Skills:

• Advanced computer knowledge, specifically with MS Office (Excel, Access, Outlook, Word, PowerPoint).
• Proficiency using Tableau is a plus.
• Strong English communication skills, both oral and written.
• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences

Abilities:

The START Data Conversion Supervisor must have the ability to:

• identify problems and come up with resolutions to improve operations;
• adhere to CWS/RSC Africa Data Integrity standard operating procedures;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of CWS/ RSC Africa;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of CWS/RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with CWS/RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage CWS/RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Normal office working conditions.

Special Requirements: Certificate of Good Conduct is required before the start of employment.

Licensing/Certification: None

Competencies

Communication

Ensure effective exchangesofinformationwith others. Examples of skillsandbehaviorsinclude speaking to othersrespectfully;expressing ideas ina logical,organizedway;sharinginformationappropriately; and clarityand conciseness inwrittencommunication.

Relationships

Ensure constructive andsupportive interactionswith others.Examples ofskillsandbehaviorsinclude beingpositive andsupportive when workingwith others; sharinginformation andresourcesfreely; resolvingconflict constructively;and proactivelyworking toremove obstaclesto successfor others.

Job Knowledge

Utilize and applyjobrelatedknowledge tocompletejobtasksat a level that meetsorexceeds expectations. Examples ofskillsandbehaviors include utilizingjobknowledgeto solve problemsordevelopnew approaches;maintainingorenhancingskills throughcontinuing education;andtakingon projectsthat will develop or enhance skills.

Teamwork

Workeffectivelyand contributeas amemberofateam. Examples of skillsandbehaviorsinclude supportingother team membersby sharinginformation; covering theworkofothersduringabsences, vacationsetc.; and activelyparticipatingin developingideasforways to increaseteam effectiveness.

Problem Solving

Analyze information anddevelopsolutions to challengesthat arise during thecourse ofperformingajob. Examplesofskillsand behaviorsinclude researchingandcollecting facts;defining theissues and theparties affected;formulatingoptions/solutionsforaddressing theproblem; andengendering support forandimplementing the solution.

Operational Leadership

Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams

Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership

Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.