Job Openings at Church World Service

JOB DESCRIPTION

Grade:10 (I)

Level:Level 3 Manager

Division:Programs

Department:Field Processing

Primary Purpose

This position is responsible for overseeing all United States Refugee Admissions Program (USRAP) Pre-screening, Adjudications and all circuit ride logistical activity at RSC Africa. This includes coordinating workflow and collaborating with other program departments. This position ensures that RSC Africa processing priorities and targets are met and that standard operating procedures are strictly followed. The position is a member of the RSC Africa Leadership Team and Senior Programs Team.

Supervision

This position supervises four Field Processing Managers and indirectly supervises Field Processing Supervisors, Senior Caseworkers and Caseworkers.

This position reports to the RSC Africa Deputy Director.

Essential Duties

Compliance

1. Ensures all refugee case processing functions within the Field Processing Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
2. Oversees the development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa.
3. Leads regular departmental process reviews to compare requirements vs. current processing and outputs.
4. Monitors policy changes, identifies effects of such changes on the department’s internal SOPs and workflow, and ensures effective implementation of policy updates.
5. Conducts job function observations of Field Processing staff to ensure compliance is met and identifies areas of improvement or training needs.
6. Oversees effective planning, coordination, execution, and monitoring of Field Processing Circuit Rides (CR), including timely communication to external and internal partners, updating of CR reports and tools (partners report and CR portal), and timely dissemination of trip reports.
7. Facilitates DNA testing for P3 applicants as needed.

 

Data Management and Analysis

1. Ensures that all RSC Africa Field Processing activities are completed in an efficient and effective manner and reflect USRAP priorities for Sub-Saharan Africa.
2. Oversees the development and maintenance of departmental reports and quality control (QC) checks.
3. Develops annual/monthly projections to inform Programs Division priorities, with a focus on Field Processing Department activity.
4. Develops and implements department-specific pipeline analysis reports to inform workload and staffing projections, and to anticipate future workloads.
5. Coordinates with other Programs departments, as needed, to efficiently allocate staff resources; and collaborates with other Programs departments for improved processing efficiency across the division.
6. Establishes and maintains effective communication systems regarding data within the department and other program departments.
7. Reviews and distributes departmental reports on schedule.

 

Representation

1. Maintains effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
2. Ensures partner communication from the Field Processing Department is professional, timely and proactive.
3. Occasionally travels to field sites to meet with RSC Africa/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.
4. Champions CWS policy, procedures, and organizational culture to Programs staff, and contribute to Programs Division strategies for ensuring staff fully understand and abide by CWS policies.
5. Ensures Field Processing staff are professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.

Performance Management

1. Provides direct supervision and leadership to the Field Processing Managers, including yearly performance evaluations, monitoring professional development, and coordinating leave.
2. Oversees the development and implementation of training modules for Field Processing staff, in coordination with Programs Management, and ensures that staff receive all necessary training on different aspects of refugee processing.
3. Oversees that QCs are being conducted and feedback is being provided to staff and/or other departments.
4. Ensures coaching, mentoring, feedback and corrective action plans are being carried out across the department.
5. Ensures establishment of performance expectations and communication, on-boarding and training.
6. Develops departmental performance management systems, in coordination with Programs Management, that support consistency in work outputs.
7. Maintains accurate and current job descriptions for the Field Processing Department.

Staff Care

1. Ensures a safe, healthy and professional work environment.
2. Oversees the process of ensuring staff’s well-being while in the field.
3. Ensures direct reports are accessing and using their benefits appropriately including leave.
4. Actively supports staff by promoting safe space, open-door and the escalation policy.
5. Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.

Program Administration

1. Develops annual plans for Field Processing and closely monitors and tracks progress towards achievements of established annual goals and objectives.
2. Determines annual departmental staff modelling, and quarterly travel projections, which contribute to Programs annual budget.
3. Coordinates the deployment of Field Processing staff and resources to ensure timely flow of cases, in coordination with Programs Management.
4. Manages Programs Division inputs to human resources activities for all Field Processing staff, including hiring, evaluations, leave management, and disciplinary actions.
5. Oversees the use of the budget as it relates to Field Processing and monitors effective and appropriate use of resources across the department.
6. Ensures effective circuit ride coordination with logistics, finance, and security including travel projections, site clearances, security updates, news from the field, expense reports and financial management.

This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications

Education:

• Bachelor’s Degree in a related field required.
• Master’s Degree preferred.

Experience:

• 10 years’ work experience is required.
• 5 years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action and directing day to day work is required.
• Demonstrated management experience with a refugee serving/processing agency(s) preferred.
• Previous experience at an RSC preferred.

 

Knowledge/Skills:

• Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and WRAPS database.
• Detailed knowledge of case processing SOPs and the role of WRAPS in case processing.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
• Strong English communication skills, both oral and written.
• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
• Strong supervisory skills and understanding of performance management systems.
• Excellent organizational and time management skills.

Abilities:

The Field Processing Coordinator must have the ability to.

• obtain a US visa to attend meetings and/or conferences in the US as needed;
• work and make decisions independently and contribute to overall operations at management levels;
• exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems in the field;
• travel in sub-Saharan Africa on short notice and often under sometimes difficult conditions to meet demands of a dynamic operational program;
• communicate effectively both verbally and in writing;
• develop professional and cordial relationships with partners;
• follow instructions with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
• maintain a high-performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects within the specified timeframe;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

 

The US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism. Incumbents should fully understand the insecurities present within Kenya and the region.

 

Special Requirements: Background check which includes references and an educational criminal check is required before the start of employment. A valid U.S. passport and the ability to maintain a valid U.S. passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification: None

Competencies

Communication

Ensure effective exchangesofinformationwith others. Examples of skillsandbehaviorsinclude speaking to othersrespectfully;expressing ideas ina logical,organizedway;sharinginformationappropriately; and clarityand conciseness inwrittencommunication.

Relationships

Ensure constructive andsupportive interactionswith others.Examples ofskillsandbehaviorsinclude beingpositive andsupportive when workingwith others; sharinginformation andresourcesfreely; resolvingconflict constructively;and proactivelyworking toremove obstaclesto successfor others.

Job Knowledge

Utilize and applyjobrelatedknowledge tocompletejobtasksat a level that meetsorexceeds expectations. Examples ofskillsandbehaviors include utilizingjobknowledgeto solve problemsordevelopnew approaches;maintainingorenhancingskills throughcontinuing education;andtakingon projectsthat will develop or enhance skills.

Teamwork

Workeffectivelyand contributeas amemberofateam. Examples of skillsandbehaviorsinclude supportingother team membersby sharinginformation; covering theworkofothersduringabsences, vacationsetc.; and activelyparticipatingin developingideasforways to increaseteam effectiveness.

Problem Solving

Analyze information anddevelopsolutions to challengesthat arise during thecourse ofperformingajob. Examplesofskillsand behaviorsinclude researchingandcollecting facts;defining theissues and theparties affected;formulatingoptions/solutionsforaddressing theproblem; andengendering support forandimplementing the solution.

Operational Leadership

Successfully lead a group toachieve operationalgoals. Examples of skillsandbehaviorsinclude prioritysetting;timelydecision making; planningand organizing; delegation; andmanagingandmeasuring work.

Building and Leading Effective Teams

Earn therespect ofteammembers, create strongmorale andspirit on theteam and utilize theuniqueskillsofallteammembers. Examples ofskillsandbehaviorsinclude managingdiverserelationships; flexibility;beingopenand receptive;runningeffective team meetings; and exhibitingintegrityand trustworthiness.

Strategic Leadership

Accuratelyanticipatefutureconsequences andtrends andtranslate them intothefulfillment ofworkable strategiesandplans. Examples of skillsandbehaviorsinclude problemsolving; dealingwith ambiguity, creativity;innovation management and businessacumen.

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JOB DESCRIPTION

Level:Level 1 Manager

Grade:8 (N)

Division:Programs

Department Compliance

Primary Purpose

This position is responsible for coordinating and supporting data collection and analysis processes in partnership with RPC and START data conversion teams. This position will support data cleansing efforts and will analyze current WRAPS data and field usage to enable conversion into START. The START Data Conversion Supervisor will work closely with the RPC, the Systems Solutions Champion, and Programs’ Departments.

Supervision

This position will report to the Systems Solutions Champion and will directly supervise a data conversion support team.

Essential Duties

Representation

1. Develops and maintains effective relationships with RPC.
2. Ensures communication to RPC is professional, timely and proactive.
3. Represents CWS/RSC Africa processing practices to RPC.

Data Management and Analysis

1. Identifies and assists with relevant process reviews to compare requirements vs. current processing and outputs.
2. Remains up-to-date on WRAPS fields and CAR usage, as well as START usage to ensure successful data analysis, cleansing and migration.
3. Analyzes data in START as compared to WRAPS to identify anomalies.
4. Assesses high-level reporting needs for the RSC and stakeholders and advocates for those needs to be met in START.
5. Maintains effective communication systems to collect and share relevant data with regard to START, across all Programs departments, and with RPC.
6. Remains abreast of Service Now upgrades, reads release notes and reviews the upgrade and migration tasks for applications and features.
7. Participates in START user-acceptance testing.
8. Other duties as assigned.

Performance Management

1. Provides direct supervision and leadership to staff, including yearly performance evaluations, developing job descriptions, participating in hiring, and coordinating leave.
2. Establishes and communicates performance expectations, onboarding and training.
3. Ensures that QCs are being conducted and feedback is being provided to staff and/or other departments.
4. Ensures coaching, mentoring, feedback and corrective action plans are being carried out where needed.
5. Monitors staff time and attendance.

Staff Care

1. Monitors and ensures a safe, healthy and professional work environment.
2. Ensures direct reports are accessing and using their benefits appropriately, including leave.
3. Actively supports staff by promoting safe space, open-door, and the escalation policy.

Qualifications

Education:

Bachelor’s degree in a related field is required. Significant work experience in a related field may be considered in the place of education requirements.

Experience:

• Deep knowledge of WRAPS’ processing is required.
• Experience analyzing RSC Africa data is required, with particular interest in anomalous data detection.
• Proven ability to communicate professionally with external stakeholders is required.
• Five years of paid work experience is required, including at least one year of supervisory experience.
• Knowledge on Software Development Life Cycle stages is a plus.

Knowledge/Skills:

• Advanced computer knowledge, specifically with MS Office (Excel, Access, Outlook, Word, PowerPoint).
• Proficiency using Tableau is a plus.
• Strong English communication skills, both oral and written.
• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences

Abilities:

The START Data Conversion Supervisor must have the ability to:

• identify problems and come up with resolutions to improve operations;
• adhere to CWS/RSC Africa Data Integrity standard operating procedures;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of CWS/ RSC Africa;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of CWS/RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with CWS/RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage CWS/RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Normal office working conditions.

Special Requirements: Certificate of Good Conduct is required before the start of employment.

Licensing/Certification: None

Competencies

Communication

Ensure effective exchangesofinformationwith others. Examples of skillsandbehaviorsinclude speaking to othersrespectfully;expressing ideas ina logical,organizedway;sharinginformationappropriately; and clarityand conciseness inwrittencommunication.

Relationships

Ensure constructive andsupportive interactionswith others.Examples ofskillsandbehaviorsinclude beingpositive andsupportive when workingwith others; sharinginformation andresourcesfreely; resolvingconflict constructively;and proactivelyworking toremove obstaclesto successfor others.

Job Knowledge

Utilize and applyjobrelatedknowledge tocompletejobtasksat a level that meetsorexceeds expectations. Examples ofskillsandbehaviors include utilizingjobknowledgeto solve problemsordevelopnew approaches;maintainingorenhancingskills throughcontinuing education;andtakingon projectsthat will develop or enhance skills.

Teamwork

Workeffectivelyand contributeas amemberofateam. Examples of skillsandbehaviorsinclude supportingother team membersby sharinginformation; covering theworkofothersduringabsences, vacationsetc.; and activelyparticipatingin developingideasforways to increaseteam effectiveness.

Problem Solving

Analyze information anddevelopsolutions to challengesthat arise during thecourse ofperformingajob. Examplesofskillsand behaviorsinclude researchingandcollecting facts;defining theissues and theparties affected;formulatingoptions/solutionsforaddressing theproblem; andengendering support forandimplementing the solution.

Operational Leadership

Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams

Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership

Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.

go to method of application »

Grade:8(N)

Level:Level 1 Manager

Division: Programs

Department: CulturalOrientation 

Primary Purpose

 

This position is primarily responsible for hiring, training, support, supervision, and evaluation of the Cultural Orientation Senior Trainers, Trainers, and Program Assistants in Nairobi and in field locations across Africa. The CO Supervisor actively oversees all aspects of the implementation of CO Circuit Rides (CRs), including daily oversight of CRs in the field, cultural orientation training to refugees approved for resettlement to the United States, circuit ride logistics, and security. In the supervisory role, the position also ensures that CO field staff have the administrative and logistical support and resources they need to effectively carry out their jobs.

 

Supervision

This position supervises Senior Trainers, Trainers and Program Assistants.

This position reports to the CO Manager.

Essential Duties

Compliance

1. Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines andprocedures.
2. Ensuresdevelopment,implementation,dissemination,monitoringandadherenceofstandard operating procedures (SOPs) for culturalorientation.
3. Conducts job function observations of CO staff to ensure compliance is met and identifies any areas of improvement or trainingneeds.
4. Identifies and assists with regular processreviews.
5. Demonstrates abilityto conduct field activities including Cultural Orientation training.
6. Travels to field locations to monitor CO training, conduct performance evaluations and meet with partners andvendors.

Data Management and Analysis

1. Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsiblemanner.
2. Assists in monitoring the movement of cases through the RSC Africa refugee pipeline sothat cases receive CO according to the PRM CooperativeAgreement.
3. ActsasthepointpersonforSr.Trainer,Trainer,andProgramAssistantinquiriesregardingCO.
4. Assists in developing reports and quality control checks that ensure accuracy andefficiency.
5. Establisheseffectivecommunicationsystemsregardingdataandensuresreportsareaccurate andefficient.
6. Assists with annual planning and strategic planning goals as communicated by theCOC.

1. WritestripreportsfordistributionthroughoutCWSandinconsultationwiththeCOManager, follows up on issues related to partners andlogistics.

 

Representation

1. Develops and maintains effective relationships with RSC implementingpartners, including PRM, IOM, andUNHCR.
2. Ensurespartnercommunicationfromthedepartmentisprofessional,timelyandproactive.
3. Represents organizational policies and culture tostaff.
4. Ensures the workforce is professional when representing CWS/RSC Africa torefugees, partners, the funder andcolleagues.

Performance Management

1. Provides direct supervision and leadership to CO staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinatingleave.
2. Develops and implements training modules for CO staff, in coordination with the Trainingunit, andensuresthatstaffreceivecrosstrainingondifferentaspectsofrefugeeprocessing.
3. Runs quality assurance reports and ensures accuracy ofdata.
4. Ensures coaching, mentoring, feedback and corrective action plans are carried outwhere needed.
5. Ensures establishment of performance expectations and communication, on-boardingand training.
6. Travelstoprocessinglocationsthroughouttheregiontomonitorteamsandbuildpartner relationships.
7. EvaluatesandassessestrainingneedsofCOstaffandassistsinprovidingtrainingsona regularbasis.
8. Monitors staff time andattendance.

Staff Care

1. Monitors and ensures a safe, healthy and professional workenvironment.
2. Ensuresdirectreportsareaccessingandusingtheirbenefitsappropriatelyincludingleave.
3. Actively supports staff by promoting safe space, open-door and the escalationpolicy.
4. Establishesandcommunicatesclearexpectationstostafftofosterapredictableandconsistent workenvironment.
5. Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinatorand disseminating information related to safety to staff in thefield.

Program Administration

1. AssistsinthedevelopmentofCOcurricula,visualaids,realiamodels,etc.incooperationwith the Curriculum Development Specialist(CDS).
2. Delegates and oversees CO staff participation and performance on CO relatedprojects.
3. Liaises with vendors in the field to decrease costs associated with CO provisions in coordination with Logistics and tracks lunches/teaadministered.
4. Overseescontractoractivitiesincludinghiringandpaymentofinterpreters,childmindersand othervendors.
5. Schedules and facilitates circuit ride briefings and debriefings whenneeded.
6. Develops and updates Standard Operating Procedures related to circuit ride preparationto enhance consistency andcoordination.
7. Overseestheschedulingofeligibleindividualsforculturalorientationtrainingincollaboration with the SchedulingDepartment.
8. Assists in organizing the hiring and training of Cultural Orientationstaff.
9. Maintains records of all correspondence with partners.

This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications Education:

• Bachelor’s Degree in Education or a related field; or four (4) years of paid work experience in lieu of a Bachelor’s degree isrequired.
• Master’s degreepreferred

Experience:

• Five (5) years of paid work experiencerequired.
• One (1) year of direct supervisory experience isrequired.
• Two(2)years’experienceasaCulturalOrientationSeniorTrainerorTrainerpreferred.

Knowledge/Skills:

• Thorough knowledge of the US Refugee Admissions Program and WRAPSdatabase.
• Strong verbal and written English languageskills.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook andAccess.
• Excellent organizational and time managementskills.
• Meticulous attention todetail.

Abilities:

The CO Supervisor must have the ability to:

• supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operatingprocedures;
• travel as needed in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operationalprogram;
• pass a job knowledge assessment in order to be confirmed at the end ofprobation;
• maintain a job knowledge assessment score of 80% or higher, demonstrated through semi- annualassessments;
• accurately type 40 WPM at 96%accuracy;
• maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• communicate effectively both verbally and inwriting;
• follow instructions from the Supervisor with a positive and receptiveattitude;
• exercise good judgement and seek guidance as appropriate when confronted withunanticipated problems;
• deal effectively and courteously with a large number of associates, outside agencies,refugees and members of the generalpublic;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa andCWS/IRP;
• maintain a high performance standard with attention todetail;
• carryoutallofthedutiesofthepositionefficientlyandeffectivelywithminimalsupervision;
• work independently and contribute to overall operations of CWS RSCAfrica;
• take initiative in the development and completion of multiple projects at the sametime;
• lead others and address issues as theyarise;
• maintainstrictconfidentialitywithCWSRSCAfricaadministrativeandoperationalinformation;
• manage a large and diverse workload under pressure with competingpriorities;
• analyse and solve complex problems and make sounddecisions;
• workwellasateam inamulti-culturalenvironmentwhilemaintainingahighlevelofmotivation
• effectively manage RSC Africa’sresources;
• manage leave forms, cash advances and report expensesaccurately;

• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)in Africa;
• be flexible with changing of daily duties asneeded.

Working Conditions

Physical: This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements

Certificate of Good Conduct issued within the last one year (12 months) is required before the start of employment.

A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification

None

Competencies Communication

Ensure effective exchanges of information with others. Examples of skills and behaviorsinclude

speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and thepartiesaffected;formulatingoptions/solutionsforaddressingtheproblem;andengenderingsupport for and implementing thesolution.

Operational Leadership

Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams

Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership

Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.

go to method of application »

Grade:8(N)

Level:Level 1 Manager

Division: Programs

Department: CulturalOrientation

Primary Purpose

This position is primarily responsible for hiring, training, support, supervision, and evaluation of the Cultural Orientation Senior Trainers, Trainers, and Program Assistants in Nairobi and in field locations across Africa. The CO Supervisor actively oversees all aspects of the implementation of CO Circuit Rides (CRs), including daily oversight of CRs in the field, cultural orientation training to refugees approved for resettlement to the United States, circuit ride logistics, and security. In the supervisory role, the position also ensures that CO field staff have the administrative and logistical support and resources they need to effectively carry out their jobs.

Supervision

This position supervises Senior Trainers, Trainers and Program Assistants.

This position reports to the CO Manager.

Essential Duties

Compliance

1. Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines andprocedures.
2. Ensuresdevelopment,implementation,dissemination,monitoringandadherenceofstandard operating procedures (SOPs) for culturalorientation.
3. Conducts job function observations of CO staff to ensure compliance is met and identifies any areas of improvement or trainingneeds.
4. Identifies and assists with regular processreviews.
5. Demonstrates abilityto conduct field activities including Cultural Orientation training.
6. Travels to field locations to monitor CO training, conduct performance evaluations and meet with partners andvendors.

Data Management and Analysis

1. Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsiblemanner.
2. Assists in monitoring the movement of cases through the RSC Africa refugee pipeline sothat cases receive CO according to the PRM CooperativeAgreement.
3. ActsasthepointpersonforSr.Trainer,Trainer,andProgramAssistantinquiriesregardingCO.
4. Assists in developing reports and quality control checks that ensure accuracy andefficiency.
5. Establisheseffectivecommunicationsystemsregardingdataandensuresreportsareaccurate andefficient.
6. Assists with annual planning and strategic planning goals as communicated by theCOC.

1. WritestripreportsfordistributionthroughoutCWSandinconsultationwiththeCOManager, follows up on issues related to partners andlogistics.

Representation

1. Develops and maintains effective relationships with RSC implementingpartners, including PRM, IOM, andUNHCR.
2. Ensurespartnercommunicationfromthedepartmentisprofessional,timelyandproactive.
3. Represents organizational policies and culture tostaff.
4. Ensures the workforce is professional when representing CWS/RSC Africa torefugees, partners, the funder andcolleagues.

Performance Management

1. Provides direct supervision and leadership to CO staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinatingleave.
2. Develops and implements training modules for CO staff, in coordination with the Trainingunit, andensuresthatstaffreceivecrosstrainingondifferentaspectsofrefugeeprocessing.
3. Runs quality assurance reports and ensures accuracy ofdata.
4. Ensures coaching, mentoring, feedback and corrective action plans are carried outwhere needed.
5. Ensures establishment of performance expectations and communication, on-boardingand training.
6. Travelstoprocessinglocationsthroughouttheregiontomonitorteamsandbuildpartner relationships.
7. EvaluatesandassessestrainingneedsofCOstaffandassistsinprovidingtrainingsona regularbasis.
8. Monitors staff time andattendance.

Staff Care

1. Monitors and ensures a safe, healthy and professional workenvironment.
2. Ensuresdirectreportsareaccessingandusingtheirbenefitsappropriatelyincludingleave.
3. Actively supports staff by promoting safe space, open-door and the escalationpolicy.
4. Establishesandcommunicatesclearexpectationstostafftofosterapredictableandconsistent workenvironment.
5. Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinatorand disseminating information related to safety to staff in thefield.

Program Administration

1. AssistsinthedevelopmentofCOcurricula,visualaids,realiamodels,etc.incooperationwith the Curriculum Development Specialist(CDS).
2. Delegates and oversees CO staff participation and performance on CO relatedprojects.
3. Liaises with vendors in the field to decrease costs associated with CO provisions in coordination with Logistics and tracks lunches/teaadministered.
4. Overseescontractoractivitiesincludinghiringandpaymentofinterpreters,childmindersand othervendors.
5. Schedules and facilitates circuit ride briefings and debriefings whenneeded.
6. Develops and updates Standard Operating Procedures related to circuit ride preparationto enhance consistency andcoordination.
7. Overseestheschedulingofeligibleindividualsforculturalorientationtrainingincollaboration with the SchedulingDepartment.
8. Assists in organizing the hiring and training of Cultural Orientationstaff.
9. Maintains records of all correspondence with partners.

This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications Education:

• Bachelor’s Degree in Education or a related field; or four (4) years of paid work experience in lieu of a Bachelor’s degree isrequired.
• Master’s degreepreferred

Experience:

• Five (5) years of paid work experiencerequired.
• One (1) year of direct supervisory experience isrequired.
• Two(2)years’experienceasaCulturalOrientationSeniorTrainerorTrainerpreferred.

Knowledge/Skills:

• Thorough knowledge of the US Refugee Admissions Program and WRAPSdatabase.
• Strong verbal and written English languageskills.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook andAccess.
• Excellent organizational and time managementskills.
• Meticulous attention todetail.

Abilities:

The CO Supervisor must have the ability to:

• supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operatingprocedures;
• travel as needed in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operationalprogram;
• pass a job knowledge assessment in order to be confirmed at the end ofprobation;
• maintain a job knowledge assessment score of 80% or higher, demonstrated through semi- annualassessments;
• accurately type 40 WPM at 96%accuracy;
• maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• communicate effectively both verbally and inwriting;
• follow instructions from the Supervisor with a positive and receptiveattitude;
• exercise good judgement and seek guidance as appropriate when confronted withunanticipated problems;
• deal effectively and courteously with a large number of associates, outside agencies,refugees and members of the generalpublic;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa andCWS/IRP;
• maintain a high performance standard with attention todetail;
• carryoutallofthedutiesofthepositionefficientlyandeffectivelywithminimalsupervision;
• work independently and contribute to overall operations of CWS RSCAfrica;
• take initiative in the development and completion of multiple projects at the sametime;
• lead others and address issues as theyarise;
• maintainstrictconfidentialitywithCWSRSCAfricaadministrativeandoperationalinformation;
• manage a large and diverse workload under pressure with competingpriorities;
• analyse and solve complex problems and make sounddecisions;
• workwellasateam inamulti-culturalenvironmentwhilemaintainingahighlevelofmotivation
• effectively manage RSC Africa’sresources;
• manage leave forms, cash advances and report expensesaccurately;

• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)in Africa;
• be flexible with changing of daily duties asneeded.

Working Conditions

Physical: This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements

Certificate of Good Conduct issued within the last one year (12 months) is required before the start of employment.

A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification

None

Competencies Communication

Ensure effective exchanges of information with others. Examples of skills and behaviorsinclude

speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and thepartiesaffected;formulatingoptions/solutionsforaddressingtheproblem;andengenderingsupport for and implementing thesolution.

Operational Leadership

Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership

Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.