Station Manager at East African Gasoil Ltd (EAGOL)

DUTIES AND RESPONSIBILITIES

• Carry out Marketing activities for the station and ensure monthly set targets are achieved for fuel, lubricant and service bay sites.
• In charge of Fuel / Lubricants availability at the station at any given time (Stock Availability).
• Ensure station is well stocked at all times and doesn’t run dry.
• In charge of wet stock report – reporting of variance both fuel and lubricants/non lubricants.
• Ensure product variances are within the 0.5% allowable difference.
• In charge of Offloading fuel and receiving of Lubricants and Non-Lubricants items at the station in the system
• Ensure compliance of Station’s Standard Operating Procedures as per Service Station Manual
• In charge of staff – leave planning, ensuring excellent customer service, staff are always in PPEs and clean at all times
• Timely daily banking – cash and cheques
• Ensuring credit customer are adhering to set limits as approved by the Retail Manager
• Timely reporting of incidents and accidents to the management
• Ensure safety & health procedures are followed at all times and there is no non-compliance
• Timely approving of Petty cash expenses in the Station
• In charge of storing cash after the shift is closed – Approve daily shift before collecting the cash
• Implementation of product discounts as advised by the Retail Manager
• Maintenance and timely repair of the station equipment
• Responsible for ensuring consistent, compliant and profitable operations at the station, with the goal of increasing profits over time, 
• Responsible for staff orientation, onboarding, mentoring and coaching
• Continuous staff performance appraisal and management of not up to standard performance in consultation with the HR
• Management of staff discipline and corrective action within defined policies and labour laws
• Monitoring and managing of staff shortages not to exceed the set limit
• Coordinate and ensure that weekly staff meetings are conducted and raised concerns actioned.
• Managing fellow colleagues and clients’ relationships, Business Development, Accounting & Finance, 
• Legal requirement and heathy & Safety, Customer Service to deliver excellent customer service in 
• terms of the marketing mix and flawless operations with the end result of Optimizing profitability of the business.
• Support the business growth initiatives by the business development team.
• Brand and Service Culture Management, Steward the execution of the branded customer offer 
• (including site appearance & customer service standards)
• Identification of opportunities for forecourt and/or backcourt upgrades, as part of monthly site review

JOB QUALIFICATION & EXPERIENCE

• Degree or Diploma in a Business related course with at least 5 years’ experience in Station Management
• Excellent understanding of the petroleum industry operations
• Ability to steward a complex business with strong motivational, innovative, and interpersonal skills
• Demonstrated ability to influence, develop, and steward colleagues to achieve set goals and objectives through teamwork 
• Legal counsel, Financing Contract, East African Law knowledge are added advantage
• Excellent Customer Service skills, effective communicator with excellent interpersonal skills 
• Concern for accuracy - Actively check for accuracy of stocks data and shift opening and closure reports