Station Officer - Kinshasa at Kenya Airways

Brief Description        

By delegation of authority and as the responsible officer at the station, overseethe day to day operations in consultation with the Station Manager whilst ensuring implementation of the station management system.

Ensure that standards ofpunctuality and customer service are delivered in accordance with the companypolicies and procedures and in compliance with the regulatory authorities.

Detailed Description        

Policies and Procedures:

• Ensure compliance to all relevant policies,processes and procedures is achieved so that work is carried out in acontrolled and consistent manner.
• Conduct internal audit/spot checks to ensurecompliance with safety and security procedures, service standards andrecommended practices.

 Safety, Quality & Environment:

• Promote and maintain a positive safety culture, ahealthy, secure and cost-effective operation for Kenya Airways and ensurecompliance with the relevant industry/legislative requirements and companyprocedures to ensure a healthy and safe work environment.
• File and retain the flight plan to comply withlegal and company requirements to ensure aircraft operations safety (wherenecessary).
• Identify and report hazards, near misses, incidentsand accident.

 Day to date Operations:

• Monitor that standards of punctuality and customer service are deliveredby third parties as per contract and Service Level agreement and in accordancewith the company policies and procedures and relevant regulatory authorities.
• Oversee efficient passenger handling at check in, boarding and arrivalsfor positive pleasant customer experience and ensure achievement of passengersatisfaction and comfort.
• In the absence of the Station Manager, liaise with relevant authoritiesand ensure conformity with all regulatory requirements, organization standardsand local procedures and represent Kenya Airways at AOC meetings to addressairport facilitation issues.
• Direct, monitor and control the departure process for on time departureof flights within the established safety and security procedures.
• To foster and maintain good working relationship with other airlines andairport stakeholders to facilitate smooth Kenya Airways (KQ) operations.
• Plan, brief, supervise and ensure efficient allocation of tasks andresponsibilities to staff for optimal shift performance.
• Consult, communicate and disseminate information as appropriate topassengers, staff and third-party service providers to eliminate lapses inservice delivery/recovery.
• Prepare and file all flight handling reports and other reports foreffective management of information
• Deputize the station manager when he/she is out of Station/away fromduty.
• Promote company image to enhance public relations and customer loyalty

Job Requirements        

• University graduate or relevant Higher Diploma
• Safety Management System (SMS) Awareness
• Airside Safety -Initial
• Aviation Security -Initial
• KQ - Dangerous Goods Regulations Category 10 (CAT 10)
• Station/Ground Handling Management (IATA) or equivalent
• Passenger Handling Training
• Financial Management/Cost Control Awareness
• ALTEA DCS - CM and FM
• Supervisory Skills
• Additional Details        
• Computer literate
• Excellent negotiation skills
• Ability to lead, guide & motivate a team
• Strong analytical skills
• Good planner
• Excellent communication and interpersonal skills
• Foreign language is an added advantage.

External End Dat: 03-Apr-2023