Stock Controller at M-KOPA Solar

JOB PURPOSE

• The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.
• You will report to the Retail Team Leader.

Main Job Responsibilities

• Inventory management: You will receive, issue stock, and take stock
• Reverse logistics: You will complete phone swap and phone returns
• Sales support: You will acquire and upgrade sales
• Customer service: You will log, troubleshoot, follow up, and resolve customer issues and general inquiries
• After-sales service: You will proactively follow up phone servicing, contact customers, and ensure the customer collects the phone
• Branding: You will ensure that all posters and marketing materials at the depot are in good condition and visible
• Any other tasks assigned

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• A diploma in business or a related field or a degree in any field is an added advantage
• At least 1 year's experience in customer care or inventory management, preferably in a phone-selling company
• Tech-savvy with a smartphone bias
• Front-office management is an added advantage
• Computer literate