Store Manager at Majid Al Futtaim

ROLE SUMMARY
Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage Organizational Health Index (OHI) and retain the workforce within the store.
ROLE PROFILE

• Resource availability to serve the customers and to match the customer flow in the store.
• Train, develop teams to meet the customer requirements.
• Meet, interact with customer to know their preferences to enhance their experience (NPS).
• Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
• Stock, Shrinkage and Waste management (Business cycle).
• Understand competition landscape and suggest improvements.
• Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
• Be thoughtful about the time you spend in stores, Be a merchant (be commercial).

REQUIREMENTS

• Bachelor’s Degree in Business Administration (Master's is preferred).
• 8+ years relevant experience in a similar role, 5+ years in a Retail Business.
• Excellent interpersonal and communication skills.
• Strong people and negotiation skills - capable to easily build relationships across all levels.
• Leadership skills.
• Strong and pragmatic problem solving coupled with analytical capabilities.