Strategic Account Manager at British American Tobacco (BAT)

ROLE POSITIONING AND OBJECTIVES

The ESA SC is currently undergoing significant organisational change, this involves creating an integrated supply chain function, encompassing the Local supply chain, the supply network & the customer facing teams. The change will move away from a ‘silo’ functional supply chain and will drive and deliver a more robust, culturally aware customer focused service offering.

A major consequence of moving to above market Supply Chain is to deliver customer service on a more equitable level through the customer facing team’s process. The success of this engagement at different levels to provide a single point of contact and accountability for the service provided to a particular area/ zone regardless of source of supply.

Whilst going through the organisational changes ESA SC needs to ripe the benefits of providing Commercial teams with a single point of contact/accountability for service independent of factories, without losing the benefits of established natural teams which exists in Domestic Markets with Strategic Factories within proximity. 

WHAT YOU WILL BE ACCOUNTABLE FOR

• Collaboration with SNO & local Supply of On time delivery and supply of FG to achieve volume and profit targets for their respective EM’s.
• Delivery of overall Service effectiveness
• Performance deliverables for your respective EM’s
  • Conformance to SLA
  • On Time in Full (OTIF Received/Available to Clear) & FFR
  • Conformance to MTS/ MTO
  • FG working Capital targets (Durations and Cost),
• Contribute to the optimised ESA SC business objectives and performance by supporting the integrated SC functions.
• Collaborate with the Head of Supply Chain Manager to translate the EM’s Commercial plans for growth and productivity into operational action plans.
• Provide strategic input and insight to optimise our Cost to Serve within the ESA Ops Business (differentiated/segmented supply and service solutions).
• Provide operations input into EM’s annual Company Plan (e.g. Inter-company pricing and pricing rationales, working capital targets etc), continually looking at opportunities to rationalise and reduce cost for the business. Ensure the EMs in their area of responsibility are conforming/adhering to forecast/order policy.
• Provide input and insight on behalf of ESA SC into the Commercial Area Business Review to allow informed decision making/recommendation to the Area S&OP and Regional S&I.
• Continuously foster customer satisfaction through optimisation of the ESA SC performance
• Continuously foster supply chain performance improvement by defining and implementing actions to improve Customer Focused KPI results.
• Escalation and resolution of all queries within the designated EM’s, so that they can be resolved within an agreed timeframe.
• Ensure the right balance between a standardised Supply Chain approach (standard SLA’s, standard Supply Chain processes…) and a segmented Supply Chain approach (fulfilling EM’s specific needs and requirements) with a clear focus on the end-to-end Supply Chain and Customer Satisfaction

ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE

Experience Required

• Strong leadership skills, with previous experience of successfully leading teams of managers
• At least 4-6 years of experience at management level in a FMCG company, managing customer relationships and or demand management processes.
• Strategic thinking, be able to absorb complex issues and opportunities to be able to contribute to the overall strategy balancing pro’s and con’s in several environments 
• Proven Customer engagement skills
• Profound Supply Chain Knowledge
• Good analytical and planning skills
• Influential and convincing.
• Strong interpersonal and communication skills
• Strong cultural awareness
• Educated to degree level needed.