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Angaza’s Pay-As-You-Go solution enables businesses to extend flexible solar payment plans to the billion individuals without access to grid electricity. Our platform allows manufacturers and distributors of off-grid energy products to expand their customer base and access data-driven market insights. Angaza’s partners can launch their Pay-As-You-...
Angaza technology empowers distributors to make life-changing products accessible and affordable to individuals in emerging markets, even those who live on less than $2 per day. With affordable access to livelihood necessities like solar lights and clean cookstoves, people without access to credit or traditional banking services can start on a path to financial inclusion.
Role Objective:
Ensure the overall success of Angaza’s customers by serving as their trusted advisor and helping them optimize their use of the Angaza software platform to fit their Pay-As-You-Go operational model.
Role description:
Angaza’s Strategic Customer Success Manager is the face of Angaza for strategic customers and is responsible for orchestrating a superior customer experience. This position joins a team of other CSMs who focus on ongoing relationship-building and proactive customer management activities. Our Success team promotes overall customer satisfaction and product adoption through optimizing the value our customers gain from the Angaza platform. This role will be responsible for independently managing a portfolio of strategic customers, owning their successful onboarding, and ensuring their happiness and success with Angaza’s comprehensive suite of software tools. This role is based in Nairobi, Kenya with occasional international travel and reports to the Director of Customer Experience.
Requirements
Responsibilities:
Onboarding + Training
Maintain and Increase Software Adoption
Other
To Apply: Send us your résumé and a detailed cover letter using the form below. Note that applicants must send a cover letter to be considered. Due to application volume, we will only be able to follow up with the most promising candidates. We plan to fill this position quickly, with a start date as soon as possible.
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