Supervisor at Aurum Consultants

Job Purpose

Supervise and run all restaurant operations. Manage staff in conjunction with the management, handle complaints and be person responsible in absence of the management

Duties and Responsibilities

• Provide prompt, courteous and efficient food and beverage service.
• Advise customers on all F&B choices and ensure  that the restaurant staff have similar product knowledge
• Assist with maintaining high standards of quality control, hygiene, health and safety throughout
• Maintain cleanliness of the work areas and equipment.
• Effectively handle customer requests and concerns.
• Must follow all cash handling policies and procedures.
• Maintaining inventory of operating equipment, linen and guest supplies.
• Ensures that standards/procedures are adhered to at all times.
• Ensure an excellent service experience for guests
• Possess excellent understanding and product knowledge and assist with the training of Restaurant staff
• Build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.
• Conduct daily briefs prior to each and every service and liaise with the Chef and be aware of any special dishes.
• Any other duties related to food and beverage service assigned by the F&B Head.

Qualifications:

• Diploma in food and beverage from a reputable college/university.
• Bachelor’s Degree in hospitality management is an added advantage
• Must have a minimum of 2 years as a supervisor managing a team in a busy and fast paced environment.
• Must have knowledge of food and beverage service
• A good communicator, friendly and inclusive, even after a long shift.
• Must have excellent guest service skills always exceeding guest expectations.
• Able to work with flexible working hours