Supervisor, Business Application Support at Kenya Revenue Authority (KRA)

Job Summary

The jobholder shall be responsible for troubleshooting system incidents, providing general support, training the business systems users and documentation of business requirements.  

Duties and responsibilities

• Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and take the lead in resolving complex issues.
• Coordinate SCRs approval processes to ensure required approvals are obtained in time.
• Troubleshoot reported systems and integration issues to ensure smooth business operations.
• Translate business functional and non-functional requirements into technical requirements specifications and System Use Cases (SUCs).
• Review technical requirements and System Use Cases (SUCs) with stakeholders to ensure completeness and viability.
• Develop high-level systems design models and submit for peer review
• Provide general assistance to customers by addressing system-related issues affecting
• Provide general reports to stakeholders.
• Perform general duties and tasks as assigned by management.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in Information Systems, Computer Science or other related field from a recognized institution.
• Proficiency in Computer Applications.
• Membership to a relevant professional body will be an added advantage.
• At least 3 years of relevant work experience.

Certification in any of the following

• ITIL
• Certified Business Analysis Professional CBAP
• Project Management

Key Competencies

• Good interpersonal skills
• Excellent communication skills
• Risk management and analysis
• Strong decision-making skills
• Innovative thinking
• Resilience and adaptability
• Time management skills
• Troubleshooting, good analytical and problem-solving skills
• Professionalism, Ethical Judgment and Integrity