Supervisor – Capacity & Availability Management at Kenya Revenue Authority (KRA)

Job Summary 

The Job holder to guarantee 24/7 availability through appropriate planning, automated monitoring, performance tuning and taking proactive measures to minimize disruptions to IT service.

Key Responsibilities

• Develop Capacity Plans and capacity reports on quarterly basis and monthly basis respectively.
• Sizes all proposed new systems to determine the computer and network resources required, to determine hardware utilisation, performance service levels and cost implications.
• Facilitate assessment of new technology and its relevance to the organisation in terms of performance and cost.
• Facilitate assessment of new hardware and software products for use by Capacity Management that shall improve the efficiency and effectiveness of the process
• Maintains knowledge of future demand for IT services and predicts the effects of demand on performance service levels.
• Determines performance service / resource capacity levels or thresholds.
• Ensures requirements for reliability and Availability are taken into account in all Capacity planning and sizing activity.
• Facilitate regular and ad hoc audits by internal/external auditors.
• Other official duties assigned by ICT Management
• Ensure conformity to ISO(9001/2015 and 27001/2013) and data security requirements

Academic/Professional Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or its equivalent qualification from a recognized Institution

Required Certifications

• Operating system (Linux or Microsoft Windows) administration certification.
• Network /security basic certification.
• Basic Network Management certification
• Basic Systems and Database Administration Certification

Relevant Work Experience and Technical skills Required

• The jobholder must have at least 3 years’ progressive work experience in user support in a busy IT environment.
• Unix/Linux Certified Systems Administrator/ Microsoft Certified Engineer
• Certified Data Centre Professional
• Certified Storage Management
• Experienced Virtualization professional

Competencies

The job holder must:

• Possess excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
• Exhibit the ability to work well in a team
• Possess sharp problem solving skills
• Display a strong customer focus character
• Demonstrate ability to prioritize workload