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  • Posted: Jan 31, 2023
    Deadline: Feb 5, 2023
  • The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Supervisor – Capacity & Availability Management

    Job Summary 

    The Job holder to guarantee 24/7 availability through appropriate planning, automated monitoring, performance tuning and taking proactive measures to minimize disruptions to IT service.

    Key Responsibilities

    • Develop Capacity Plans and capacity reports on quarterly basis and monthly basis respectively.
    • Sizes all proposed new systems to determine the computer and network resources required, to determine hardware utilisation, performance service levels and cost implications.
    • Facilitate assessment of new technology and its relevance to the organisation in terms of performance and cost.
    • Facilitate assessment of new hardware and software products for use by Capacity Management that shall improve the efficiency and effectiveness of the process
    • Maintains knowledge of future demand for IT services and predicts the effects of demand on performance service levels.
    • Determines performance service / resource capacity levels or thresholds.
    • Ensures requirements for reliability and Availability are taken into account in all Capacity planning and sizing activity.
    • Facilitate regular and ad hoc audits by internal/external auditors.
    • Other official duties assigned by ICT Management
    • Ensure conformity to ISO(9001/2015 and 27001/2013) and data security requirements

    Academic/Professional Qualifications

    • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or its equivalent qualification from a recognized Institution

    Required Certifications

    • Operating system (Linux or Microsoft Windows) administration certification.
    • Network /security basic certification.
    • Basic Network Management certification
    • Basic Systems and Database Administration Certification

    Relevant Work Experience and Technical skills Required

    • The jobholder must have at least 3 years’ progressive work experience in user support in a busy IT environment.
    • Unix/Linux Certified Systems Administrator/ Microsoft Certified Engineer
    • Certified Data Centre Professional
    • Certified Storage Management
    • Experienced Virtualization professional


    The job holder must:

    • Possess excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
    • Exhibit the ability to work well in a team
    • Possess sharp problem solving skills
    • Display a strong customer focus character
    • Demonstrate ability to prioritize workload

    Method of Application

    Interested and qualified? Go to Kenya Revenue Authority (KRA) on to apply

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