Supervisor – LAN and IP Telephony at Kenya Revenue Authority (KRA)

Department:    Corporate Support Services

Division:           Information and Communication Technology

Supervisor:       Assistant Manager – LAN and IPT

Supervisee:      ICT Officer –LAN and IPT

Job Summary:

The Job holder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of corporate Local Area Networks and IP Telephony in the Authority.

Key Responsibilities: 

• Automates the organization wide service monitoring infrastructure that monitors real time events on networks.
• Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
• Identifies and defines the monitored components needed for the business services to operate
• Defines monitoring criteria and thresholds for the components needed for the business services to operate
• Sets the monitored components in the monitoring tool
• Participates in root cause analysis of problem management with other ICT sections.
• Maintains and updates the quality of scripts used to monitor thresholds and alerts.
• Develops alerts and its escalation procedures based on SLA’s provided by ICT.
• Acknowledges automated alert automatically generated so that it is not sent repeatedly.
• Carries out daily proactive monitoring of all components of KRA systems

Academic Qualifications       

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

Professional Qualifications    

Required Certifications

• At least one of the following Certifications: CCNA or CCNP

Desired Certifications and Training,

• Supervisory skills
• IT governance ,ITIL

Relevant Work Experience Required

• At least three (3) years’ experience in a busy network environment.
• Experience in managing IP telephone networks

Skills Required:          

• Proven experience to design, install and support an enterprise network infrastructure.

Key Competencies     

• Excellent listening and communication skills
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision