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  • Posted: Feb 28, 2020
    Deadline: Mar 10, 2020
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    The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisions...
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    Supervisor – Database Administrator

    Department:     Corporate Support Services

    Division:           Information and Communication Technology

    Supervisor:       Assistant Manager – DBA

    Supervisee:      Officers – Database Administration

    Job Summary:

    This role is responsible for installation, configuration, operation and maintenance of databases

    Key Responsibilities: 

    • Undertakes planning for database installations.
    • Installs, deploys and configures database setups and software platforms
    • Monitors database systems performance and address potential issues to ensure services are available
    • Carries out database changes and updates during deployments of application releases
    • Performs backups and recovery of data in case of incidents
    • Implements relevant updates and patches and service packs on databases from time to time
    • Implements procedures that will sustain database security
    • Ensures optimal utilization of the system resources
    • Executes all database system level changes (e.g., initialization parameters)
    • Maintains documentation for all database instance parameters and system settings
    • Maintains consistent database parameters and system settings across all like instances according to the approved development-to-quality assurance - to-production life cycle
    • Executes database data definitions for applications and developer schemas
    • Administers appropriate database management tools across all database instances
    • Performs appropriate database sizing activities and interface with Third Parties as required
    • Provides technical assistance and subject matter expertise to applications developers and Third Party vendor support
    • Executes data extraction for reporting as per user request

    Academic Qualifications       

    Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

    Professional Qualifications    

    Required Certification

    • Certification in Database administration (Oracle & Postgres)
    • Red Hat/Unix/Linux Certified Systems Administrator/Microsoft Certified Engineer

     The following certifications will be an added advantage:

    • COBIT 5
    • ITIL
    • PRINCE2
    • Web Application Servers i.e. Tomcat and JBOSS, Web Logic

    Relevant Work Experience Required

    • Have at least three years (3) years hands-on experience in RDBMS installation, tuning and troubleshooting in a busy environment.
    • Have at least three (3) years  working experience in Unix and Windows operating systems in a busy environment

    Skills Required:          

    • Ability to manage enterprise databases on RDBMS like Oracle, Postgress, MySQL and Microsoft SQL Server.
    • Demonstrate ability to diagnose and performance tune databases for optimal performance
    • Experience in Programming/scripting languages such as SQL, PL/SQL
    • Ability to install and configure Linux/ Windows installations,

    Key Competencies     

    • Excellent listening and communication skills
    • Ability to interact confidently with users to establish what the problem is and explain the solution
    • Be proactive with good analytical and problem solving skills
    • Ability to manage a team
    • A Team player
    • Ability to pay attention to details
    • Ability to prioritize competing work commitments and deliver on time
    • Passion for innovation and creativity
    • High levels of integrity
    • Ability to work under minimum supervision

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    Supervisor – ICT Service Support

    Department:     Corporate Support Services

    Division:           Information and Communication Technology

    Location / Work Station:        North Rift Region (Eldoret)

    Supervisor:       Assistant Manager – Service  Support

    Supervisee:      Officers

    Job Summary:

    The job holder is responsible for coordinating and overseeing resolution of incidents by 2nd line Service Support team.

    Key Responsibilities: 

    • Provide next escalation level of ICT Support Officers.
    • Prepare work schedules for 2nd line Support teams
    • Generate reports to show periodic Work Tickets and their resolution status
    • Set performance targets for ICT Regional staff in their respective Regions and ensues their achievements.
    • Act as interpersonal relationship between 1st line and 2nd line support teams.
    • Review and documents impact of delay to restoration of services to business
    • Report and documents unacceptable time lag to restoration of IT services.
    • Ensure and monitor Incidents resolution and services recovery by officers supervising.
    • Coordinate and ensures undertaking of equipment preventive maintenance services in respective Regions.
    • Ensure maintenance of updates IT equipment inventory in respective Regions.

    Academic Qualifications       

    • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

    Professional Qualifications    

    Required Certifications

    • At least two (2) of the following Certifications: CompTIA A+, CompTIA N+, ICDL, MCSA, MCSE

    Desired Certifications or Training

    • Supervisory or Management Training
    • Customer Care Training

    Relevant Work Experience Required

    • For a degree holder you must have worked in a busy IT environment for at least three (3) years.
    • Experience in managing and monitoring Service Requests escalations and adhering to KPIs.

    Skills Required:          

    • Skills in desktop/office software and operating systems
    • Knowledge of desktop hardware troubleshooting and repair
    • Knowledge of Domain Controller and networks
    • Skills in asset management
    • Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
    • Ability to work well in a team
    • Problem solving skills
    • Strong customer focus
    • Ability to priorities workload

    go to method of application »

    Supervisor – LAN and IP Telephony

    Department:    Corporate Support Services

    Division:           Information and Communication Technology

    Supervisor:       Assistant Manager – LAN and IPT

    Supervisee:      ICT Officer –LAN and IPT

    Job Summary:

    The Job holder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of corporate Local Area Networks and IP Telephony in the Authority.

     

    Key Responsibilities: 

    • Automates the organization wide service monitoring infrastructure that monitors real time events on networks.
    • Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
    • Identifies and defines the monitored components needed for the business services to operate
    • Defines monitoring criteria and thresholds for the components needed for the business services to operate
    • Sets the monitored components in the monitoring tool
    • Participates in root cause analysis of problem management with other ICT sections.
    • Maintains and updates the quality of scripts used to monitor thresholds and alerts.
    • Develops alerts and its escalation procedures based on SLA’s provided by ICT.
    • Acknowledges automated alert automatically generated so that it is not sent repeatedly.
    • Carries out daily proactive monitoring of all components of KRA systems

    Academic Qualifications       

    • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

    Professional Qualifications    

    Required Certifications

    • At least one of the following Certifications: CCNA or CCNP

    Desired Certifications and Training,

    • Supervisory skills
    • IT governance ,ITIL

    Relevant Work Experience Required

    • At least three (3) years’ experience in a busy network environment.
    • Experience in managing IP telephone networks

    Skills Required:          

    • Proven experience to design, install and support an enterprise network infrastructure.

    Key Competencies     

    • Excellent listening and communication skills
    • Ability to interact confidently with users to establish what the problem is and explain the solution
    • Be proactive with good analytical and problem solving skills
    • Team player
    • Ability to pay attention to details
    • Ability to prioritize competing work commitments and deliver on time
    • Passion for innovation and creativity
    • High levels of integrity
    • Ability to work under minimum supervision

    go to method of application »

    Supervisor –Data Centre Operations

    Department:     Corporate Support Services

    Division:           Information and Communication Technology

    Supervisor:       Assistant Manager – Data Centre Operations

     

    Supervisee:      ICT Officer –Data Centre operations

     

    Job Summary:

    The Jobholder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within KRA Data Centres.

    Key Responsibilities: 

    • Monitoring data center power, mechanical and telecommunication systems to guarantee services availability.
    • Planning and supervising data center equipment’s preventive and curative maintenance.
    • Maintains up to date assets register of all the equipment in the data center.
    • Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
    • Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
    • Identifies and defines the monitored components needed for the business services to operate
    • Defines monitoring criteria and thresholds for the components needed for the business services to operate
    • Sets the monitored components in the monitoring tool
    • Participates in root cause analysis of problem management with other ICT sections.
    • Maintains and updates the quality of scripts used to monitor thresholds and alerts.
    • Develops alerts and its escalation procedures based on SLA’s provided by ICT.
    • Acknowledges automated alert automatically generated so that it is not sent repeatedly.
    • Carries out daily proactive monitoring of all components of KRA systems

    Academic Qualifications       

    • Bachelor’s degree in Electrical/ Electronic/ Mechatronic Telecommunications Engineering or Computer Science, Information Technology, or any other IT related field.

    Professional Qualifications    

    Required Certifications.

    At least one of the following Certifications: CCNA, Any maintenance certification or equivalent.

    Desired Certifications and Training

    Supervisory skills

    IT governance , ITIL, Vendor and Service providers  management,  Project management certifications

    Relevant Work Experience Required

    • At least three years (3) relevant work experience in a busy Data Center environment.

    Skills Required:          

    • Demonstrated maintenance competence in data center cooling, power, and Data Centre network fundamentals
    • Skills in data center documentation tools (rack drawings, etc.);
    • Experience in managing data center infrastructure set-up, configurations, deployment and support.

    Key Competencies     

    • Excellent listening and communication skills
    • Ability to interact confidently with users to establish what the problem is and explain the solution
    • Be proactive with good analytical and problem solving skills
    • Team player
    • Ability to pay attention to details
    • Ability to prioritize competing work commitments and deliver on time
    • Passion for innovation and creativity
    • High levels of integrity
    • Ability to work under minimum supervision

    Method of Application

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Average Salary at Kenya Revenue Authority (KRA)
KSh 71K from 35 employees
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