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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Department: Corporate Support Services
Division: Information and Communication Technology
Supervisor: Assistant Manager – DBA
Supervisee: Officers – Database Administration
Job Summary:
This role is responsible for installation, configuration, operation and maintenance of databases
Key Responsibilities:
- Undertakes planning for database installations.
- Installs, deploys and configures database setups and software platforms
- Monitors database systems performance and address potential issues to ensure services are available
- Carries out database changes and updates during deployments of application releases
- Performs backups and recovery of data in case of incidents
- Implements relevant updates and patches and service packs on databases from time to time
- Implements procedures that will sustain database security
- Ensures optimal utilization of the system resources
- Executes all database system level changes (e.g., initialization parameters)
- Maintains documentation for all database instance parameters and system settings
- Maintains consistent database parameters and system settings across all like instances according to the approved development-to-quality assurance - to-production life cycle
- Executes database data definitions for applications and developer schemas
- Administers appropriate database management tools across all database instances
- Performs appropriate database sizing activities and interface with Third Parties as required
- Provides technical assistance and subject matter expertise to applications developers and Third Party vendor support
- Executes data extraction for reporting as per user request
Academic Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Professional Qualifications
Required Certification
- Certification in Database administration (Oracle & Postgres)
- Red Hat/Unix/Linux Certified Systems Administrator/Microsoft Certified Engineer
The following certifications will be an added advantage:
- COBIT 5
- ITIL
- PRINCE2
- Web Application Servers i.e. Tomcat and JBOSS, Web Logic
Relevant Work Experience Required
- Have at least three years (3) years hands-on experience in RDBMS installation, tuning and troubleshooting in a busy environment.
- Have at least three (3) years working experience in Unix and Windows operating systems in a busy environment
Skills Required:
- Ability to manage enterprise databases on RDBMS like Oracle, Postgress, MySQL and Microsoft SQL Server.
- Demonstrate ability to diagnose and performance tune databases for optimal performance
- Experience in Programming/scripting languages such as SQL, PL/SQL
- Ability to install and configure Linux/ Windows installations,
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Ability to manage a team
- A Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Location / Work Station: North Rift Region (Eldoret)
Supervisor: Assistant Manager – Service Support
Supervisee: Officers
Job Summary:
The job holder is responsible for coordinating and overseeing resolution of incidents by 2nd line Service Support team.
Key Responsibilities:
- Provide next escalation level of ICT Support Officers.
- Prepare work schedules for 2nd line Support teams
- Generate reports to show periodic Work Tickets and their resolution status
- Set performance targets for ICT Regional staff in their respective Regions and ensues their achievements.
- Act as interpersonal relationship between 1st line and 2nd line support teams.
- Review and documents impact of delay to restoration of services to business
- Report and documents unacceptable time lag to restoration of IT services.
- Ensure and monitor Incidents resolution and services recovery by officers supervising.
- Coordinate and ensures undertaking of equipment preventive maintenance services in respective Regions.
- Ensure maintenance of updates IT equipment inventory in respective Regions.
Academic Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Professional Qualifications
Required Certifications
- At least two (2) of the following Certifications: CompTIA A+, CompTIA N+, ICDL, MCSA, MCSE
Desired Certifications or Training
- Supervisory or Management Training
- Customer Care Training
Relevant Work Experience Required
- For a degree holder you must have worked in a busy IT environment for at least three (3) years.
- Experience in managing and monitoring Service Requests escalations and adhering to KPIs.
Skills Required:
- Skills in desktop/office software and operating systems
- Knowledge of desktop hardware troubleshooting and repair
- Knowledge of Domain Controller and networks
- Skills in asset management
- Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to work well in a team
- Problem solving skills
- Strong customer focus
- Ability to priorities workload
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Department: Corporate Support Services
Division: Information and Communication Technology
Supervisor: Assistant Manager – LAN and IPT
Supervisee: ICT Officer –LAN and IPT
Job Summary:
The Job holder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of corporate Local Area Networks and IP Telephony in the Authority.
Key Responsibilities:
- Automates the organization wide service monitoring infrastructure that monitors real time events on networks.
- Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
- Identifies and defines the monitored components needed for the business services to operate
- Defines monitoring criteria and thresholds for the components needed for the business services to operate
- Sets the monitored components in the monitoring tool
- Participates in root cause analysis of problem management with other ICT sections.
- Maintains and updates the quality of scripts used to monitor thresholds and alerts.
- Develops alerts and its escalation procedures based on SLA’s provided by ICT.
- Acknowledges automated alert automatically generated so that it is not sent repeatedly.
- Carries out daily proactive monitoring of all components of KRA systems
Academic Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Professional Qualifications
Required Certifications
- At least one of the following Certifications: CCNA or CCNP
Desired Certifications and Training,
- Supervisory skills
- IT governance ,ITIL
Relevant Work Experience Required
- At least three (3) years’ experience in a busy network environment.
- Experience in managing IP telephone networks
Skills Required:
- Proven experience to design, install and support an enterprise network infrastructure.
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Department: Corporate Support Services
Division: Information and Communication Technology
Supervisor: Assistant Manager – Data Centre Operations
Supervisee: ICT Officer –Data Centre operations
Job Summary:
The Jobholder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within KRA Data Centres.
Key Responsibilities:
- Monitoring data center power, mechanical and telecommunication systems to guarantee services availability.
- Planning and supervising data center equipment’s preventive and curative maintenance.
- Maintains up to date assets register of all the equipment in the data center.
- Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
- Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
- Identifies and defines the monitored components needed for the business services to operate
- Defines monitoring criteria and thresholds for the components needed for the business services to operate
- Sets the monitored components in the monitoring tool
- Participates in root cause analysis of problem management with other ICT sections.
- Maintains and updates the quality of scripts used to monitor thresholds and alerts.
- Develops alerts and its escalation procedures based on SLA’s provided by ICT.
- Acknowledges automated alert automatically generated so that it is not sent repeatedly.
- Carries out daily proactive monitoring of all components of KRA systems
Academic Qualifications
- Bachelor’s degree in Electrical/ Electronic/ Mechatronic Telecommunications Engineering or Computer Science, Information Technology, or any other IT related field.
Professional Qualifications
Required Certifications.
At least one of the following Certifications: CCNA, Any maintenance certification or equivalent.
Desired Certifications and Training
Supervisory skills
IT governance , ITIL, Vendor and Service providers management, Project management certifications
Relevant Work Experience Required
- At least three years (3) relevant work experience in a busy Data Center environment.
Skills Required:
- Demonstrated maintenance competence in data center cooling, power, and Data Centre network fundamentals
- Skills in data center documentation tools (rack drawings, etc.);
- Experience in managing data center infrastructure set-up, configurations, deployment and support.
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
Method of Application
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