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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Department: Corporate Support Services
Division: Information and Communication Technology
Supervisor: Assistant Manager – Data Centre Operations
Supervisee: ICT Officer –Data Centre operations
Job Summary:
The Jobholder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within KRA Data Centres.
Key Responsibilities:
- Monitoring data center power, mechanical and telecommunication systems to guarantee services availability.
- Planning and supervising data center equipment’s preventive and curative maintenance.
- Maintains up to date assets register of all the equipment in the data center.
- Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
- Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
- Identifies and defines the monitored components needed for the business services to operate
- Defines monitoring criteria and thresholds for the components needed for the business services to operate
- Sets the monitored components in the monitoring tool
- Participates in root cause analysis of problem management with other ICT sections.
- Maintains and updates the quality of scripts used to monitor thresholds and alerts.
- Develops alerts and its escalation procedures based on SLA’s provided by ICT.
- Acknowledges automated alert automatically generated so that it is not sent repeatedly.
- Carries out daily proactive monitoring of all components of KRA systems
Academic Qualifications
- Bachelor’s degree in Electrical/ Electronic/ Mechatronic Telecommunications Engineering or Computer Science, Information Technology, or any other IT related field.
Professional Qualifications
Required Certifications.
At least one of the following Certifications: CCNA, Any maintenance certification or equivalent.
Desired Certifications and Training
Supervisory skills
IT governance , ITIL, Vendor and Service providers management, Project management certifications
Relevant Work Experience Required
- At least three years (3) relevant work experience in a busy Data Center environment.
Skills Required:
- Demonstrated maintenance competence in data center cooling, power, and Data Centre network fundamentals
- Skills in data center documentation tools (rack drawings, etc.);
- Experience in managing data center infrastructure set-up, configurations, deployment and support.
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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