Supervisor - Solutions Quality Engineer at Kenya Revenue Authority (KRA)

Job Purpose

This role is responsible for conducting performance testing, User Acceptance Testing, Regression Testing, test automation and other required assurance activities and recommend for production deployment of assigned business systems solutions. The role will be expected to utilize processes that enhance testing efficiency such as use of data for AI driven testing; agile testing practices like testing automation, test driven development and shifting left etc.

Key Responsibilities/ Duties / Tasks

Managerial / Supervisory Responsibilities

• Support the planning, design and execution of test plans, test scripts and process plans for projects
• Work closely with various departments to perform and validate test cases based on quality requirements and recommend changes to predetermines quality guidelines
• Ensure that the end product meets the minimum quality standards, is fully functional and user friendly
• Support resource allocation decisions during project prioritization with stakeholders
• Lead and guide assigned team reportees on required Quality engineering deliverables
• Apply Quality Assurance/Engineering expertise on assigned initiatives and undertake research on best practice as part of benchmarking
• Provide regular progress reports to management 

Operational Responsibilities / Tasks

• Conduct user acceptance testing with all relevant stakeholders to evaluate that delivered solutions are fit for use and purpose
• Conduct load, stress and performance testing for identified test exercises.
• Conduct regression tests to ascertain that identified issues or bugs have been resolved and new defects are not introduced
• Conduct smoke tests on environments prior to test exercise to validate readiness for user acceptance testing, readiness of the test environment and recommend remedial measures to address gaps or deviations observed
• Ensure that developed test cases conforms to established software testing standards
• Ensure that documented defects are articulated according to testing
• Define and document approach for test data generation for testing
• Review test cases to ensure that test cases covers priority areas during regression tests carried out to ascertain that fixing of existing bugs or defects does not introduce new bugs or
• Ensure User Acceptance test meetings are effectively organized by liaising with the relevant stakeholders to plan meetings, circulating agendas and reports, taking note of action points and checking that agreed actions are carried
• Document results of completed testing assignments in consultation with test team.
• Define test environment parameters and requirements to facilitate setup of the environment by system and database
• Prepare required periodic as well as ad hoc reports for management
• Utilize continuous integration and continuous delivery methodologies and tools

Administrative; Stakeholder and Quality Management Responsibilities/ Tasks

• Collaborate with business subject matter experts to understand and document solutions delivery test cases and test acceptance criteria
• Proactively engage with stakeholders to address needs and issues
• Ensure high level of customer service across all interactions and deliverables
• Manage stakeholder relationships and expectations
• Serve as team representative at designated meetings and respond to questions/tasks related to quality assurance/engineering management/
• Maintain quality standards in all assigned Initiatives
• Participate in post-implementation quality audits
• Participate in planning and scheduling of solutions implementation audits
• Participate in conducting of solutions implementation audits; follow-ups on corrective actions and preparation of solutions implementation audit report
• Collaborate with unit team members to deliver on Solutions delivery initiatives
• Complete all assigned tasks to ensure timely delivery
• Comply with HR requirements on staff policy guidelines and requirements
• Mentoring, training and skills development of interns and attaches
• Any additional duties as assigned

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• A bachelor’s degree in Information Systems, Computer Science or other related technical Field from a recognized university
• Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project)
• Broad technical expertise combined with business acumen skills
• Project; Quality Management or Business Analysis training or experience is an added advantage

Functional Skills, Behavioral Competencies/Attributes:

• Proactive and Solutions Oriented
• Strong logical thinking and decision making skills
• Lateral Thinker and Team Player
• Good organizational and planning skills
• Good people management and interpersonal skills
• Risk management and analysis
• Results driven and analytical
• Project Management; Quality/Business analysis and Change management skills
• Well-developed communication (written and verbal) skills along with meeting facilitation skills - must be able to communicate technical information to persons at all technical levels.
• Good business understanding/awareness
• Desire to continually learn new skills

Professional Qualifications / Membership to professional bodies

Membership to one or more of the below professional bodies will be an advantage:

• IT Infrastructure Library (ITIL)
• Certified Information Systems Auditor (CISA)
• Certified Information Security Manager (CISM)
• Certified Ethical Hacker (CEH)
• Computer Hacking Forensic Investigator (CHFI)
• Certified Incident Handler (ECIH)
• Certified Information Security Professional (CISSP)
• ISO 27001
• International Association for Six Sigma Certification (IASSC)
• International Institute of Business Analysis™ (IIBA)
• Certified Analytics Professional (CAP)
• PMI Professional in Business Analysis (PBA)

Previous relevant work experience required.

• Minimum of 3 years work experience in similar role
• An understanding of Business improvement methodologies and techniques
• Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project)
• A good understanding of technology