Supervisor (SUP) – Appeals & Grievance Handling at Kenya Revenue Authority (KRA)

Job Purpose

The job holder is responsible for providing guidance and implementing all Appeals &grievance management activities.

Key Responsibilities / Duties / Tasks

Operational Responsibilities / Tasks:

1. Analysis of ER matters in a timely manner.
2. Communicate feedback to staff;
3. Provide and update PSC on staff data, leavers and joiners;
4. Collection of views on evidence tendered.
5. Preparation/ review of reports and give recommendations
6. Sensitize all staff members on grievance handling mechanism.
7. Prepare minutes/reports.
8. Safe custody of documents and reports
9. Participate in disciplinary matters.
10. Any other duties as may be assigned from time to time.

Financial Responsibility:

Development  of budgets

Responsibility for Physical Assets:

1. Responsible for physical assets assigned by the institution.
2. Provide oversight for all departmental physical assets.

Decision Making:

1. Make strategic, operational and financial decisions
2. Plans the work of subordinates
3. Assigns work to subordinates
4. Monitors subordinates work performance
5. Appraises/evaluates subordinates performance

Working Conditions:

• Works predominantly in a comfortable environment.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelor’s degree in Social Sciences/Human Resource Management or any other relevant field

Professional Qualifications / Membership to professional bodies

Higher Diploma/Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP) or any other relevant HR qualification

Membership to a Professional Body (IHRM)

Previous relevant work experience required.

• At least three (3) years’ work experience as an Officer/Equivalent.
• Male applicants are encouraged to apply.

Functional Skills:

IT Proficiency

Proficiency in Labour Laws/Data Science & Analytics

Behavioral Competencies/Attributes:

1. Effective interpersonal and communication skills with good command in written English
2. Research skills
3. Strong analytical and problem solving abilities
4. Interpersonal skills
5. Mediation Skills
6. Minutes & Report writing skills