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  • Posted: Apr 29, 2021
    Deadline: Not specified
  • The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Supervisor (SUP) – Appeals & Grievance Handling

    Job Purpose

    The job holder is responsible for providing guidance and implementing all Appeals &grievance management activities.

    Key Responsibilities / Duties / Tasks

    Operational Responsibilities / Tasks:

    1. Analysis of ER matters in a timely manner.
    2. Communicate feedback to staff;
    3. Provide and update PSC on staff data, leavers and joiners;
    4. Collection of views on evidence tendered.
    5. Preparation/ review of reports and give recommendations
    6. Sensitize all staff members on grievance handling mechanism.
    7. Prepare minutes/reports.
    8. Safe custody of documents and reports
    9. Participate in disciplinary matters.
    10. Any other duties as may be assigned from time to time.

    Financial Responsibility:

    Development  of budgets

    Responsibility for Physical Assets:

    1. Responsible for physical assets assigned by the institution.
    2. Provide oversight for all departmental physical assets.

    Decision Making:

    1. Make strategic, operational and financial decisions
    2. Plans the work of subordinates
    3. Assigns work to subordinates
    4. Monitors subordinates work performance
    5. Appraises/evaluates subordinates performance

    Working Conditions:

    • Works predominantly in a comfortable environment.

    Job Competencies (Knowledge, Experience and Attributes / Skills).

    Academic Qualifications

    Bachelor’s degree in Social Sciences/Human Resource Management or any other relevant field

    Professional Qualifications / Membership to professional bodies

    Higher Diploma/Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP) or any other relevant HR qualification

    Membership to a Professional Body (IHRM)

    Previous relevant work experience required.

    • At least three (3) years’ work experience as an Officer/Equivalent.
    • Male applicants are encouraged to apply.

    Functional Skills:

    IT Proficiency

    Proficiency in Labour Laws/Data Science & Analytics

    Behavioral Competencies/Attributes:

    1. Effective interpersonal and communication skills with good command in written English
    2. Research skills
    3. Strong analytical and problem solving abilities
    4. Interpersonal skills
    5. Mediation Skills
    6. Minutes & Report writing skills

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Kenya Revenue Authority (KRA)
KSh 71K from 35 employees

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