Supplier Support Associate, Inbound at Eldotec Consultancy Services Ltd

Position Summary

The Supplier Support Associate, Inbound will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from suppliers in our client’s supply chains primarily via inbound phone communications but also any other means required.

Key Requirements and Responsibilities

• Communicate with suppliers specifically through inbound phone outreach but also through a multi-channel approach including emails to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, and navigate their compliance requests by providing a positive experience;
• Engage with suppliers through inbound & outbound calls, supplier education, and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues
• Validate and ensure Quality Assurance for compliance data provided by our suppliers; 
• Willing to work a schedule that primarily aligns with EST business hours;
• Act as a peer mentor to Supplier Support Agents as required;
• Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
• Be familiar with corporate security policies and follow the guidance set out by the processes and procedures of Assent.

Qualifications

• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups; 
• Bachelor’s Degree/Higher diploma from a recognized learning institution; 
• 1-2 years related work experience (eg. call centres, supplier/customer support);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;