Support Engineer at Andela

Key Responsibilities

Operational & Technical Support

• Provide IT operational and project support for Finacle Core Banking.
• Manage production support, proactive monitoring, and technical issue resolution.
• Ensure stability, performance optimization, and reliability of Finacle 11x and its associated applications.
• Work closely with cross-functional teams to maintain system efficiency, upgrades, and compliance with SLAs and internal policies.

System Customization & Integration

• Assist developers in customizing Finacle applications, including configuration and parameter settings.
• Collaborate with API developers to integrate Finacle APIs with other systems.
• Work with Integration SMEs to address technical challenges and ensure seamless interoperability.

Data Migration & ETL Processes

• Support data migration projects, ensuring data integrity and consistency during Extract, Transform, Load (ETL) processes.
• Design, implement, and manage ETL workflows to maintain data accuracy.

Documentation & Reporting

• Maintain detailed incident records, technical issue resolutions, and root cause analysis reports.
• Document and update system maintenance records, user manuals, and operational guides.
• Develop training materials (guides, videos, and resources) for onboarding and continuous education of support teams and end-users.

Knowledge & Experience

Technical Expertise

• Strong understanding of Finacle 11.x architecture, modules, and functionalities.
• Experience in customization and configuration of Finacle applications.
• Proficiency in SQL, with experience working on Oracle databases (including Oracle 19c).
• Familiarity with database administration tasks such as performance tuning, backup, recovery, and security.
• Hands-on experience in API development and integration.
• Knowledge of data exchange formats and data migration methodologies.
• Expertise in ETL (Extract, Transform, Load) processes to ensure data integrity.
• Strong knowledge of UNIX/Linux and Windows operating systems.
• Ability to write automation scripts using Shell scripting and Python.
• Familiarity with DevOps practices and CI/CD tools.
• Understanding of data security principles and best practices.

Soft Skills

• Problem-Solving Mindset – Strong analytical and troubleshooting skills for diagnosing and resolving technical issues promptly.
• Collaboration & Communication – Ability to work with cross-functional teams, stakeholders, and end-users. Strong written and verbal communication skills.
• Adaptability & Proactiveness – Ability to prioritize multiple tasks, handle time-sensitive issues, and work efficiently under pressure.
• Attention to Detail – Ensuring high-quality documentation and process compliance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Finacle Core Banking Certification (preferred but not mandatory).
• Experience with Finacle 10 is acceptable, but Finacle 11x is highly desirable.