Support Intern at Centum

Job Brief

The role is responsible for the monitoring and maintenance of the computer systems and networks of the Centum Group. He/she will install and configure computer systems, diagnose hardware/software faults and solve technical problems.

Key Accountabilities

• Support (End-user, Systems/Applications and Infrastructure)
  • Install and configure computer systems, printers, telephones etc.
  • Monitor and maintain computer systems and networks;
  • Set up new users in Microsoft Windows Active Directory and LDAP;
  • Set up new user mail accounts;
  • Configure user rights for various applications;
  • Troubleshoot system and network problems and diagnose and solve
  • Hardware/software faults;
  • Replace parts as required;
  • Provide support, including procedural, documentation;
  • Follow procedures and written instructions to repair a fault or set up a system;
  • Enhance the ICT disaster recovery plan and uphold the ICT Information security policy
  • Ensure backup of all our servers, databases and website in a timely manner
  • Run network applications to support systems and users;
  • Support new applications;
  • Respond within agreed time limits to call-outs;
  • Work continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritize and manage several open cases at one time;
  • Rapidly establish a good working relationship with other professionals in order to make necessary repairs;
  • Test and evaluate new technology.
• Project Management
  • Deliver projects within set timelines, scope and quality.
  • Scope, Schedule, Risk and Change Management:
  • Develop and deliver internal and client-facing program reviews, status reports, performance reports and other communications
  • Prepares and provides various reports and technical reviews to senior management as requested.
  • Ensures compliance with relevant corporate and government policies and standards.
  • Ensure deliverables meet or exceed the customer’s expectations and are submitted according to schedule
  • Identify and execute on opportunities for process improvements

Minimum Requirements

• BSC Computer Science, IT or any IT related degree
• Minimum 1-2 years