Service Delivery Lead, Facilities Maintenance at Swissport

Swissport is recruiting for the position of Service Delivery Lead, Facility Maintenance reporting to the Head of Cargo Services based at Jomo Kenyatta International Airport.

We are seeking a professional with proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. Applications are invited from candidates to fill the above position.

Main responsibilities

• Oversee all onsite constructions to monitor compliance with building and safety regulations.
• Investigate and respond accordingly to any reports of faults, breakdowns or malfunctions of office or facility infrastructure.
• Perform caretaker functions for Swissport Cargo Complex towards ensuring that tenant issues are resolved in a timely manner.
• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.

Professional qualification and experience

• Education: University Degree in Construction Management or related field
• Professional Qualifications- Training in Project Management will be an added advantage.
• Experience: 3 years’ Maintenance of facilities and fixtures
• Excellent communication and interpersonal skills
• Commercial Acumen
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills
• Problem solving and decision making.
• Advanced knowledge of construction management processes.