System Administrator at ManPower Services

KEY RESPONSIBILITIES

• Administer, maintain and support Windows server environment.
• Manage core services including DNS, DHCP, Group Policy and Office365.
• Implement and monitor network infrastructure (Firewalls, switches,VPN) to ensure security and connectivity.
• Develop, executive and verify routine backup and disaster recoveryprocedures.
• Proactively monitor system performance, capacity and availabilityrespond to alerts and incidents.
• Apply security patches, manage antivirus solutions and participate invulnerability management and audits.
• Provide Tier 2/3 technical support, resolving complex issuesescalated from the Help Desk.
• Create and maintain comprehensive system documentation, networkdiagrams.
• Assist with the planning and excecution of infrastructure projects,including cloud migrations and hardware refresh cycles.
• User Account & Access Management: Creating/deleting useraccounts, managing permissions (Active Directory), and   implementing access controls
• Backup & Disaster Recovery: 
• Implementing and testing backup
• solutions, ensuring data can be restored and having recovery plans(DR/BCP).
• Technical Support & Troubleshooting: Acting as an escalation pointfor help desk for complex technical issues.
• Core system Microsoft Business central support and management
• Hardware Management:
• Managing data center or server room equipment (racking, cabling,maintenance).
• Training Provide user support including end-user training and resolving their  problems and other resource.
• In-charge of Data variations and follow-up to ensure all variationsare effected.
• Participating in the formulation and implementation of ICT policiesand development and enforcement standards for the ICT system.
• Protect the integrity, securing and performance of the system.

QUALIFICATIONS

• Diploma in Computer Science or Information Technology from arecognized institution.
• Certification in Software or Database Management or SystemAdministration.
• Minimum 3 years' experience in IT support and customer service in a financial institution.
• Knowledge in MS Dynamics Navision.
• Help Desk service skill.