Systems Administrator at The Nairobi Hospital

Systems and Infrastructure Management:

• Design, deploy, and manage robust IT infrastructure tsupport the hospital’s operations, including on-premises and cloud-based solutions. Administer and optimize enterprise applications such as Hospital Information
• Systems (HIS), database platforms, and virtualization technologies (VMware, Hyper-V).
• Monitor and ensure uptime, performance, and security of core systems, including servers, databases, and networks.
• Maintain and improve the system environments – including Databases and
• Operating Systems of the Hospital’s business systems;
• System Optimization and Maintenance:
• Conduct proactive system monitoring, performance tuning, and capacity planning tensure reliability and scalability.
• Oversee backup, disaster recovery, and business continuity planning for critical
• IT systems.
• Implement system upgrades, patches, and migrations while minimizing downtime and disruption thospital operations.
• Database Administration:
• Manage hospital databases, ensuring optimal performance, data integrity, and availability.
• Implement and maintain database backup and recovery strategies in compliance with data protection regulations.
• Optimize database performance through indexing, query optimization, and resource management.

IT Security and Compliance:

• Develop and enforce policies and procedures for IT security and compliance, including access controls, vulnerability management, and incident response.
• Ensure adherence tinternational standards and regulations, such as GDPR, HIPAA, and IS27001.
• Conduct periodic security audits and penetration testing tidentify and mitigate vulnerabilities.
• Project Implementation and Leadership:
• Lead the implementation of IT projects, including system migrations, upgrades, and new deployments, ensuring alignment with hospital objectives.
• Collaborate with cross-functional teams tdeliver technical solutions that enhance operational efficiency and patient care.
• Provide mentorship and technical guidance tjunior IT staff and ensure knowledge sharing across the team.

Support and Troubleshooting:

• Serve as the escalation point for complex technical issues reported through the IT helpdesk.
• Perform root cause analysis and implement long-term solutions for recurring incidents.
• Develop and maintain comprehensive documentation of IT systems, configurations, and procedures.

Working relationships

• Internal Relationships: Nursing, Medical Services, Supply Chain, Legal, Internal Audit,
• Risk and Compliance, Operations, Catering, Human Resources and other user
• departments, OPCs.
• External Relationships: Vendors of IT hardware.

Competencies

• Technical & Behavioural competencies
• Thorough knowledge of Oracle and UNIX.

Technical Expertise:

• Advanced knowledge of operating systems (Windows, Linux, Unix) and enterprise applications.
• Hands-on experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud environments (AWS, Azure).
• Expertise in database management, including performance tuning, backup strategies, and disaster recovery.
• Proficiency in network protocols, firewall management, and load balancing.

Security and Compliance:

• Strong knowledge of IT security best practices, risk assessment, and mitigation strategies.
• Familiarity with compliance requirements in healthcare, including GDPR, HIPAA, and ISstandards.
• Analytical and Problem-Solving Skills:
• Ability tdiagnose and resolve complex technical issues efficiently.
• Strong critical thinking skills toptimize IT systems and processes.

Leadership and Communication:

• Proven ability tlead, mentor, and collaborate with cross-functional teams.
• Strong oral and written communication skills, including technical documentation.
• Customer Focus:
• Dedication tproviding excellent IT support and enhancing user satisfaction.
• Proven experience in supporting a core software application.
• Practical proven experience in support and troubleshooting of core software applications, web technology (JBoss / Tomcat) and programming in Info-basic.
• Proven experience in systems analysis, design, implementation and support.
• Proven knowledge of Hospital operations, operations in business units and business impact analysis.
• Thorough knowledge of the Hospital Information Systems.
• Working knowledge of at least one 4G programming language – C#, C++, Java, HTML/XML.
• Technical skills teffectively perform system administration, systems analysis, business needs analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service.
• Experience in Unix/Linux/Windows Server.
• Development experience including Menu, Version, Enquiries & Batch set-up.
• Good understanding of overall core software architecture and working mechanism.
• Working experience with CBS Live Support and Development.
• Interpersonal and cross-cultural skills, including ability tbuild collaborative relationships with sensitivity tdiversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with the Hospital’s values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive exhibited through commitment thard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Bachelor of Science degree in Computer Science, Information Technology or any other related field from a recognized institution.
• Certification in Database Management
• Minimum of 6 years’ ICT experience with 3 years at a supervisory level

Academic Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field from a recognized institution.

Professional Certifications:

• Certification in IT Infrastructure or Systems Administration (e.g., MCSE, RHCSA, VMware Certified Professional).
• Database Management certification (e.g., Oracle DBA, Microsoft SQL Server DBA).
• Network certifications such as CCNA or CCNP are an added advantage.

Experience:

• Minimum of 6 years’ experience in IT systems administration, with at least 3 years in a senior or supervisory role.
• Proven experience in managing large-scale IT infrastructures, including databases, servers, storage, and networks.
• Demonstrated experience with healthcare IT systems is highly desirable.