Job Openings at The Nairobi Hospital

Systems and Infrastructure Management:

• Design, deploy, and manage robust IT infrastructure tsupport the hospital’s operations, including on-premises and cloud-based solutions. Administer and optimize enterprise applications such as Hospital Information
• Systems (HIS), database platforms, and virtualization technologies (VMware, Hyper-V).
• Monitor and ensure uptime, performance, and security of core systems, including servers, databases, and networks.
• Maintain and improve the system environments – including Databases and
• Operating Systems of the Hospital’s business systems;
• System Optimization and Maintenance:
• Conduct proactive system monitoring, performance tuning, and capacity planning tensure reliability and scalability.
• Oversee backup, disaster recovery, and business continuity planning for critical
• IT systems.
• Implement system upgrades, patches, and migrations while minimizing downtime and disruption thospital operations.
• Database Administration:
• Manage hospital databases, ensuring optimal performance, data integrity, and availability.
• Implement and maintain database backup and recovery strategies in compliance with data protection regulations.
• Optimize database performance through indexing, query optimization, and resource management.

IT Security and Compliance:

• Develop and enforce policies and procedures for IT security and compliance, including access controls, vulnerability management, and incident response.
• Ensure adherence tinternational standards and regulations, such as GDPR, HIPAA, and IS27001.
• Conduct periodic security audits and penetration testing tidentify and mitigate vulnerabilities.
• Project Implementation and Leadership:
• Lead the implementation of IT projects, including system migrations, upgrades, and new deployments, ensuring alignment with hospital objectives.
• Collaborate with cross-functional teams tdeliver technical solutions that enhance operational efficiency and patient care.
• Provide mentorship and technical guidance tjunior IT staff and ensure knowledge sharing across the team.

Support and Troubleshooting:

• Serve as the escalation point for complex technical issues reported through the IT helpdesk.
• Perform root cause analysis and implement long-term solutions for recurring incidents.
• Develop and maintain comprehensive documentation of IT systems, configurations, and procedures.

Working relationships

• Internal Relationships: Nursing, Medical Services, Supply Chain, Legal, Internal Audit,
• Risk and Compliance, Operations, Catering, Human Resources and other user
• departments, OPCs.
• External Relationships: Vendors of IT hardware.

Competencies

• Technical & Behavioural competencies
• Thorough knowledge of Oracle and UNIX.

Technical Expertise:

• Advanced knowledge of operating systems (Windows, Linux, Unix) and enterprise applications.
• Hands-on experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud environments (AWS, Azure).
• Expertise in database management, including performance tuning, backup strategies, and disaster recovery.
• Proficiency in network protocols, firewall management, and load balancing.

Security and Compliance:

• Strong knowledge of IT security best practices, risk assessment, and mitigation strategies.
• Familiarity with compliance requirements in healthcare, including GDPR, HIPAA, and ISstandards.
• Analytical and Problem-Solving Skills:
• Ability tdiagnose and resolve complex technical issues efficiently.
• Strong critical thinking skills toptimize IT systems and processes.

Leadership and Communication:

• Proven ability tlead, mentor, and collaborate with cross-functional teams.
• Strong oral and written communication skills, including technical documentation.
• Customer Focus:
• Dedication tproviding excellent IT support and enhancing user satisfaction.
• Proven experience in supporting a core software application.
• Practical proven experience in support and troubleshooting of core software applications, web technology (JBoss / Tomcat) and programming in Info-basic.
• Proven experience in systems analysis, design, implementation and support.
• Proven knowledge of Hospital operations, operations in business units and business impact analysis.
• Thorough knowledge of the Hospital Information Systems.
• Working knowledge of at least one 4G programming language – C#, C++, Java, HTML/XML.
• Technical skills teffectively perform system administration, systems analysis, business needs analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service.
• Experience in Unix/Linux/Windows Server.
• Development experience including Menu, Version, Enquiries & Batch set-up.
• Good understanding of overall core software architecture and working mechanism.
• Working experience with CBS Live Support and Development.
• Interpersonal and cross-cultural skills, including ability tbuild collaborative relationships with sensitivity tdiversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with the Hospital’s values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive exhibited through commitment thard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Bachelor of Science degree in Computer Science, Information Technology or any other related field from a recognized institution.
• Certification in Database Management
• Minimum of 6 years’ ICT experience with 3 years at a supervisory level

Academic Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field from a recognized institution.

Professional Certifications:

• Certification in IT Infrastructure or Systems Administration (e.g., MCSE, RHCSA, VMware Certified Professional).
• Database Management certification (e.g., Oracle DBA, Microsoft SQL Server DBA).
• Network certifications such as CCNA or CCNP are an added advantage.

Experience:

• Minimum of 6 years’ experience in IT systems administration, with at least 3 years in a senior or supervisory role.
• Proven experience in managing large-scale IT infrastructures, including databases, servers, storage, and networks.
• Demonstrated experience with healthcare IT systems is highly desirable.

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The IT Security Officer shall be responsible for both internal and external security hardening of systems, designing, identifying, implementing and enforcing modern security-based technologies, policies and procedures that protect The Nairobi Hospital’s entire ICT infrastructure, data, information, and applications from all forms of security vulnerabilities.

Key duties and responsibilities

• Network and information security administration
• Performing network Intrusion detection and prevention, vulnerability scanning, and monitoring.
• Administering centralized enterprise antivirus solution and client operating
• update and configuration.
• Performing regular vulnerability scans to find any flaws for mitigation.
• Administering automated security patching solutions with up-to-date security updates and hotfixes.
• Performing day-to-day operations and maintenance of both on-premises and cloud data center solutions.
• Network Security Risk Assessment for Mitigation
• Performing daily health checks on systems and continuously monitoring access to network services and devices.
• Ensuring that security changes and improvement actions are evaluated, validated, and enforced according to the Nairobi Hospital policies and procedures.
• Collecting and maintaining Security related data needed for purposes of monitoring trends.
• Tracking security audit findings, assessments and recommendations for appropriate mitigation.
• Mitigating any existing or potential security threats.
• Creating management reports on security trends and status.
• System Security Risk Assessment, Monitoring for Optimization
• Securing and optimizing remote sites network and communication technologies.
• Monitoring network performance, report and troubleshoot outages resulting from security breaches and other factors.
• Recommending resource requirement required for cybersecurity operations.
• Participating in security risk assessments.
• Identifying and mitigating vulnerabilities targeting The Nairobi Hospitalnetwork and provide timely mitigating measures.
• Developing and implementing a comprehensive plan to secure ICT Network.
• Proactive monitoring systems usage to ensure compliance with security policies.
• Technical Support, Troubleshooting and Capacity Building
• Keeping up to date with emerging security trends and developments in ICT security standards and threats.
• Documenting any security vulnerabilities and assessing extend of breaches.
• Transferring knowledge of security skills, guides, standard operating procedures and best practices for information security to staff including non-technical audience.
• Preparing and distributing important security alerts, or advisories to colleagues and general staff.
• Working with external IT vendors

Knowledge, experience and qualifications required

• Bachelor of Science degree in Computer Science, Software Engineering or any other related field from a recognized institution.
• 3+ years of progressive hands-on experience in a large enterprise ICT security
• Internationally recognized security certification e.g. CompTIA Security+, CCNA Security, Microsoft Certified Security etc.
• Information Systems, Audit, Compliance and Assessment Certification are added advantages.
• EC-Council Certified Ethical Hacker Certification is an added advantage

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• The overall purpose of this job is to ensure to medication is optimally used and resolve any emerging medication related issues in line with established protocols and the Hospital’s patient care objectives.

ROLES AND RESPONSIBILITIES

• Verify prescriptions and treatment sheets for ICU patients for accuracy and suitability and to contacting prescribing doctor to resolve any problems ensuring the safe, economical and rational use of medicines and other pharmaceutical products;
• Report on therapeutic drug monitoring on medicines with low therapeutic index and comment on dose recommendations;
• Serve as an active member of the Medicines and Therapeutics Committee, infection Control and ICU users committee;
• Participate in formulation of Hospital policies on medicine use such as infection control, disinfection policy, chemotherapy policy and antibiotic policy;
• Assist in the designing of appropriate prescribing documents;
• Provision of drug information to consultants and doctors;
• Support clinicians and nurses on pharmaceutical information;
• Partnership with doctors on individualised patient management;
• Patient evaluation in specialised cases such as renal;
• Update the pharmacy system on stock and drug details as appropriate;
• Guide patients on the dosage and use of medication;
• Run statistics for the pharmacy department;
• Participation in various committees in the contribution to the pharmaceutical body of knowledge;
• Interpretation of medication that requires lab assessments;
• Drug vetting and registration for approval for dispensation by the hospital;
• Monitoring the extent and root cause of drug errors and development of remedial actions on the work flow; and
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time

EDUCATION AND EXPERIENCE

• Masters in Clinical Pharmacy from a recognized institution.
• Bachelor’s degree in Pharmacy from a recognized institution.
• Must be registered with the Pharmacy and Poisons Board of Kenya and hold a valid practicing licence.
• Minimum of 3 years’ experience as a Clinical Pharmacist.

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• The overall purpose of this job is to ensure that corporate databases are updated in the system and communicated to all user points and clinics and update benefit entitlement for different schemes including communication to the corporates regarding scheme memberships and entitlements.

KEY DUTIES AND RESPONSIBILITIES

• Ensuring efficient and timely delivery of service to insurances and corporates.
• Ensuring daily that Insurance and Corporate requirements are communicated to all
• stakeholders through updating the corporate folder.
• Create new schemes in the system capturing all the schemes policies including expiry date.
• Ensuring proper record keeping and maintaining an effective document handling system for the schemes
• Identify the cause rejected claims and implement changes to avoid recurrence.
• Train all relevant users on the insurance/ corporate requirements
• Ensure timely renewal of credit contracts and bank guarantees
• Maintain up to date corporate database
• Entering new client information into a database.
• Updating financial records related to corporate schemes.
• Scanning and organizing documents for efficient retrieval.
• Preparing reports on the performance of specific corporate schemes.
• Verifying the accuracy of data entered by others.
• Assisting with the development and implementation of document management policies.
• Train users on compliance with scheme rules
• Efficient resolution and resubmission of rejected claims
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS REQUIRED

• Bachelor’s degree or Advanced diploma in Information Technology or business studies
• At least eight (8) years practical working experience with patients’ data in a healthcare environment
• Additional relevant qualification, preferably healthcare related will be added advantage
• A good working knowledge of MS Excel, word and other hospital database systems.
• Excellent customer service skills.
• Self-motivated and ability to work under pressure.
• Team-player with good inter-personal skills.
• Basic Understanding of Databases: Ability to navigate and work with databases.
• Time Management Skills: To handle multiple tasks and meet deadlines.
• Communication Skills: To interact with colleagues and stakeholders.
• Ability to Follow Procedures: Adhering to data entry guidelines and policies.
• Confidentiality: Handling sensitive information with discretion.
• Clerical Skills: General office duties like scanning, filing, and document management.

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• The overall purpose of this job is to generate new business opportunities for the hospital and maintain strategic business relationships with existing clients in order to improve market position and contribute to financial growth of the hospital.

Key duties and responsibilities

• Identify and source corporate clients in order to bring on board new business and ensure organic business growth in line with set objectives;
• Identify target market for the hospital’s new service offering and inform them of the new and other existing service offerings for the hospital;
• Coordinate and carry out hospital rounds to showcase hospital facilities to new and/or existing clients;
• Schedule and attend meetings with new and existing clients to identify new business opportunities and maintain business relationships;
• Conduct relationship management with Consultant doctors/admitting staff and referring doctors
• Organize value adding services for existing clients including free health talks and medical camps to contribute to customer satisfaction and retention;
• Draft, review and implement medical services agreements for corporate clients in consultation with legal, finance and clinical departments;
• Prepare routine correspondences to corporate clients and dispatch the same accordingly;
• Arrange for credit facilities including renewals and terminations as they fall due awell as maintain an up to date database in line with requirements;
• Conduct awareness sessions for the hospital’s staff for sensitization on clients’ expectations in line with the clients’ contractual obligations; and
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

Knowledge, experience and qualifications required

• Bachelor’s Degree in Business Administration, Marketing or any other business related fields from a recognized University
• Professional qualifications in Marketing/Sales or related area.
• Minimum of 5 years’ experience in marketing or business development in the service industry.

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• The overall purpose of this job is to focus and generate new regional and internationalvbusiness opportunities for the hospital by attracting international patients, managingvtheir needs, and coordinating their care. This role would involve marketing the hospital's services, providing pre- and post-treatment support, and ensuring a smooth and positive experience for patients. The role is also to maintain strategic business relationships with existing clients in order to improve market position and contribute to financial growth of the hospital.

KEY DUTIES AND RESPONSIBILITIES

• The Officer’s key role would focus on attracting international patients, managing their needs, and coordinating their care. This role would involve marketing the hospital's services, providing pre- and post-treatment support, and ensuring a smooth and positive experience for patients.

Specific Roles and Responsibilities are:

• Patient Recruitment and Marketing: Develop and implement marketing strategies to attract international patients, potentially targeting specificvdemographics and healthcare needs.
• Pre-Treatment Coordination: Manage initial inquiries, provide information on services and procedures, coordinate travel arrangements, and arrange for necessary pre-treatment consultations and assessments.
• Patient Support During Treatment: Serve as a point of contact for patients and their families, providing language translation, logistical support, and cultural orientation.
• Post-Treatment Care: Ensure patients have access to necessary follow-up care, provide ongoing support, and track patient outcomes.
• Relationship Management: Build and maintain relationships with international referral partners, travel agencies, and healthcare professionals.
• Operational Efficiency: Streamline processes for medical tourism, improve patient flow, and ensure compliance with relevant regulations and standards.
• Performance Monitoring: Track key performance indicators (KPIs) related to medical tourism, analyze data, and identify areas for improvement.
• Identify and source corporate clients in order to bring on board new business and ensure organic business growth in line with set objectives;
• Identify target market for the hospital’s new service offering and inform them of the new and other existing service offerings for the hospital;
• Coordinate and carry out hospital rounds to showcase hospital facilities to new and/or existing clients;
• Conduct relationship management with Consultant doctors/admitting staff and referring doctors
• Schedule and attend meetings with new and existing clients to identify new business opportunities and maintain business relationships;
• Organize value adding services for existing clients including free health talks and medical camps to contribute to customer satisfaction and retention;
• Draft, review and implement medical services agreements for corporate clients in consultation with legal, finance and clinical departments;
• Prepare routine correspondences to corporate clients and dispatch the same accordingly;
• Arrange for credit facilities including renewals and terminations as they fall due as well as maintain an up to date database in line with requirements;
• Conduct awareness sessions for the hospital’s staff for sensitization on clients’ expectations in line with the clients’ contractual obligations; and
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

REQUIRED SKILLS AND QUALIFICATIONS:

• Education: Bachelor's degree in a Business Studies or related field, such as healthcare management, hospitality, or international relations.
• Experience: Proven experience in Medical Tourism healthcare management, international business or customer service.
• Language Skills: Proficiency in English and potentially other languages commonly spoken by medical tourists.
• Communication and Interpersonal Skills: Excellent communication, interpersonal, and cultural sensitivity skills.
• Problem-Solving and Analytical Skills: Ability to identify and resolve issues, analyze data, and make recommendations for improvement.
• Organizational and Time Management Skills: Strong organizational skills and ability to manage multiple tasks and priorities.
• Knowledge of Medical Tourism: Familiarity with medical tourism trends, best practices, and relevant regulations
• Minimum of 6 years’ experience in medical tourism, international marketing or business development in a hospital set up.