Systems Analyst at United Nations Office for Project Services (UNOPS)

Functional Responsibilities:

• Systems analysis
• Systems, Data Analysis and design
• Systems Maintenance and high level Support
• Documentation and Training
• Gathers and documents requirements and performs system analysis to identify key system needs
• Analyzes business processes and workflows to identify opportunities for automation and improvement.
• Works closely with business stakeholders to understand their requirements and translate them into technical specifications.
• Collaborates with business functions to perform systems, data analysis and design
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
• Creates system designs that meet business requirements, taking into account technical feasibility.
• Produces process and data flow design in close collaboration with the system functions that may be impacted by the change in the process
• Negotiates with business functions to drive the potential realization of tangible benefits from changes to business processes by utilizing technical expertise in collaboration with Business Analysts, Product Managers, Solution Designers and Developers.
• Helps business functions to understand the possible technologies that are available and feasible to address the requirements
• Conduct unit testing and quality assurance activities to ensure that information systems are reliable, secure, and user-friendly.
• Develops acceptance criteria, test scenarios and test cases for unit/integration testing of solutions delivered by ITG
• Provides inputs to the Solutions Designers and Developers to assist in the development of appropriate solutions.
• Provides technical support in the development and review of design activities for system improvements, changes, enhancements and upgrades.
• Provides high-level (level 2) support to end users. Level 2 support are cases originating from the ITG Systems Support Team that require a greater degree of system analysis / diagnosis
• Identifies, analyses and resolves system technical issues escalated by the ITG System Support team
• Provides solutions to inquiries about system functionalities and issues by utilizing technical expertise in collaboration with Business Analysts and Product Managers.
• Liaises with technology vendors to obtain third level support as required when the issues are technical in nature.
• Monitors and analyzes system performance, and recommends technical improvements to ensure that systems are functioning optimally, efficiently and effectively.
• Creates system training materials and delivers training to technical experts within business functions
• Identifies training needs for technical focal points within software functionalities
• Develops and facilitates and/or conducts training sessions for technical focal points / experts / trainers within the business function (workshops, webinars, webcasts, one-to-one, online)
• Maintains and updates software technical documentations to ensure that it is current and relevant

Education/Experience/Language requirements:
Education:

• Master’s Degree, preferably in Computer Science, Information Technology, Systems Engineering, Business Administration or other relevant discipline is required.
• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.
• Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree

Experience:

• Minimum 3 years of system analysis experience is required in the area of Finance and Accounting, Procurement, Project Management or Human Resource Management systems.
• Experience with developing requirements and solutions for ERP or Business Information Management systems is required
• Experience with performing high-level system support function is required
• Strong analytical skills is required
• Good knowledge in working with SQL is required.
• Hands on proficiency in the .Net framework, C#, ASP.Net and JavaScript is desirable
• Good knowledge and understanding of Web Service API’s especially in regard to integration is desirable.
• Experience in agile project management methodology is a distinct advantage
• Experience in quality assurance and technical documentation is desirable
• Experience with managing stakeholders is desirable
• Knowledge of the ExtJS framework would be an advantage
• Experience in Mulesoft ESB/API and Salesforce will be an advantage