Team Leader- Pension Administrator at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Oversee the administration of pension schemes, including new member enrollments, contribution processing, and benefit payments.
• Ensure compliance with regulatory requirements and company policies related to pension administration.
• Manage and maintain accurate records of all pension schemes and related transactions.
• Provide training and guidance to junior staff members within the department.
• Assist in the preparation of monthly, quarterly, and annual reports for internal and external stakeholders.
• Address and resolve customer inquiries and issues related to pension administration in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery and operational efficiency.
• Participate in audits and implement recommendations to improve processes and controls.
• Stay updated on industry trends, regulations, and best practices to ensure continuous improvement in pension administration.

Qualifications and Core Competencies

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Professional qualifications in pension administration or insurance (e.g. FSRI, CPAM) are an added advantage.
• Minimum of 10 years of experience in pension administration, with at least 5 years in a supervisory or management role.

GENERIC DUTIES

• Participate in company CSR and brand building activities in liaison with other departments;
• Implement interdepartmental SLA in liaison with other departmental heads; and 

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Finance, Business Administration, or a related field.

JOB SKILLS AND REQUIREMENTS

• Strong understanding of the regulatory framework governing retirement benefits in Kenya.
• System updates and change management
• Excellent analytical, organizational, and communication skills.
• Proficiency in Microsoft Office Suite.
• Attention to detail and high level of accuracy.
• Strong problem-solving skills and ability to handle complex situations.
• Excellent interpersonal skills and the ability to work effectively with diverse teams.
• Commitment to continuous learning and professional development.
• High level of integrity and ethical standards.

PROFESSIONAL QUALIFICATIONS

• Professional qualifications in pension administration or insurance (e.g. FSRI, CPAM) are an added advantage.

EXPERIENCE

• Minimum of 10 years of experience in pension administration, with at least 5 years in a supervisory or management role.