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  • Posted: Jan 7, 2025
    Deadline: Not specified
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    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
    Read more about this company

     

    Team Operations Manager

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers.

    Key responsibilities

    Strategic Planning and Execution:

    • Develop and implement operational strategies to align with organizational objectives.
    • Establish short-term actions aligning to the set OKRs.
    • Ensure that operational plans are scalable and adaptable to business needs.

    Process Optimization:

    • Evaluate and improve existing processes to enhance efficiency.
    • Identify gaps in the processes and develop solutions to improve productivity.
    •  Lead initiatives for continuous improvement and innovation within the team.

    Team Leadership:

    • Manage and mentor a team of Team Leaders and QAs, fostering a culture of accountability and excellence.
    • Conduct regular performance reviews, provide feedback, and design professional development plans.
    • Promote team collaboration and resolve conflicts to maintain a productive work environment

    Reporting and Analytics:

    • Track and report on key operational metrics to senior management.
    • Analyze data to identify trends, forecast requirements, and support decision-making.
    •  Prepare detailed reports and presentations on operational performance and outcomes.

    Stakeholder Coordination:

    • Serve as the primary point of contact between the direct manager and other RTO stakeholders.
    • Collaborate with stakeholders to address issues, resolve conflicts, and improve cross-
      functional workflows.
    • Communicate progress and updates on operational projects to the direct manager.

    Requirements

    • Education: Bachelor’s degree in Business Administration, Operations Management, or relevant any field.
    • Experience: Experience in operations management or a similar role, with a proven track record of delivering results.
    • Strong leadership and team-building abilities.
    • Excellent problem-solving and decision-making skills.
    • Exceptional organizational and time management skills with the ability to multitask.
    • Strong written and verbal communication skills.
    • Proven track record of achieving performance metrics and driving operational improvements.

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

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