Technical Engineer - Printer and Copier Specialist at XRX Technologies Limited

Are you a skilled technician with a passion for delivering top-notch customer support and technical service? Join our dynamic team as a Technical Engineer - Printer and Copier Specialist, where you'll be the go-to expert for installation, maintenance, and repair of office imaging equipment.

KEY RESPONSIBILITIES

• Install, configure, and test printers, copiers, and related devices at client sites.
• Troubleshoot and repair hardware and software issues to ensure minimal downtime.
• Provide hands-on demonstrations and user training for clients.
• Manage daily service calls and respond to emergency maintenance requests.
• Support junior technicians with mentoring and technical guidance.
• Generate detailed service and diagnostic reports for analysis and client records.
• Promote our brand by sharing customer success stories and service excellence on digital platforms.
• Recommend equipment upgrades and advise clients on emerging technologies.
• Monitor compliance with industry standards and safety protocols.

QUALIFICATIONS

• Proven experience in printer/copier servicing or a similar technical role
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently and collaborate in a teamFamiliarity with industry regulations and safety standards.
• Organizational and time management skills.
• Basic knowledge of marketing tools and customer engagementHigher diploma or equivalent.
• Technical certification in printer/copier maintenance (preferred).